Microsoft Teams Support

Use this service to request support for Microsoft Teams, including but not limited to:

  • Audio calling or Teams calling with dial pad
  • Videoconferencing
  • Chat (instant messaging)
  • Collaboration, including team creation and management
  • Presence
  • Screen sharing
  • And more!

See the Related Articles on this page (on the right or below) for information about installing and setting up Microsoft Teams on various operating systems.

How to Create a Ticket

To request support, click Create a Ticket (top right of the page) and provide the requested information.

Availability and Access

Current UO affiliation

Microsoft Teams is expected to be available 24 hours a day, 7 days a week, 365 days a year.

If your computer is managed by IT staff in your unit, please consult them before trying to install Microsoft Teams.


If you have any additional questions, view the Contact Technology Help page.

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Create a Ticket

Related Articles (35)

Best practices recommendations and guidelines for using Microsoft Teams.
This article will guide you through the steps to block a contact (i.e., spam caller, etc.)
How do I set how calls interact with my Teams experience? Can I make call groups? (This article includes a quick reference guide.)
This short video tutorial will guide you through how to navigate the call answering rules and call groups settings in Microsoft Teams.
This article is intended to guide Teams calling users through the process of forwarding calls to another extension, an outside phone line (like a personal phone), or to voicemail.
An overview of call groups and call queues in Microsoft Teams.
A quick reference guide on how to place a call on hold, how to transfer, and how to consult then transfer. (This article includes a quick reference guide.)
Learn some quick troubleshooting tips for call quality problems in Microsoft Teams. In addition, learn about the Call Health panel in Teams, which shows real-time data about the audio, video, and network capabilities during meetings and calls — data that can help IT staff diagnose problems.
Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.
How to place a call through Microsoft Teams.
How do I configure my voicemail greeting in Teams calling? (This article includes a quick reference guide.)
How do I assign someone to be my call delegate and what settings do I have as a delegate? (This article includes a quick reference guide.)
This short video tutorial will guide you through how to navigate and configure delegate settings within Microsoft Teams.
Video tutorial on how to use the dial pad and conduct multiparty calls in Microsoft Teams
The articles below explain how to download, install, and set up Microsoft Teams on different operating systems


Service ID: 32268
Wed 1/16/19 8:29 AM
Tue 8/30/22 11:38 AM