Library IT Support

Overview

On August 10, 2020, the computer support component of Library Technology Services (LTS) merged into the User Support Services (USS) group under Information Services. The Library ADI Team remains in the library.

This page is to help direct requests to the right location. When requesting computer support for the libraries, please submit tickets that previously would have gone to libsys (libsys@uoregon.edu) to the UO Service Portal.

For an overview of how to use the support portal, consult this article on Using the UO Service Portal.

Quick Links For Help Requests

For help on one of the following topics, click the link to the appropriate service page. The service page will have a description of the service, and a green 'Create a Ticket' button. Click the 'Create a Ticket' and fill out the webform to submit a help request.

General Computer Support

Learning Commons Computers

Library Specific Applications/Services

  • General library employee questions about Library websites and tools, such as Alma/Primo, Springshare (LibCal, LibGuides), Libproxy, ILLiad, the main website (libweb), or the intranet (iris) should be emailed to the libsys-isd@uoregon.edu queue.
  • For service owners of these these tools and sites: To get system administration support, open a ticket on the 'Library Platform Support' page.
  • The 'Library Platform Support' page can also be used to open tickets for IT consulting around Library services.
  • Use the 'PSC Visualization Lab Support' page for vizlab support, including provisioning new users.

Support for Working Remotely

Support options for faculty, staff, and student employees for remote working

Tips and Tricks for requesting help via the UO Service Portal:

  • On the service portal home page, click the green View My Tickets button to view your open tickets.
  • You can save the services you use frequently by clicking Add to Favorites.
  • Bookmark this page for future reference. 
  • A reminder: we will no longer respond to requests sent to libsys@uoregon.edu.

Details

Article ID: 112481
Created
Thu 7/23/20 9:57 AM
Modified
Mon 9/28/20 11:05 AM