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Getting Started with UO VPN
UO VPN
You do not need to use UO VPN to access resources that are available from anywhere in the world. Examples include:
UOmail
Canvas
DuckWeb
Office 365
OneDrive
Microsoft Teams
Amazon Connect FAQ
solution: Microsoft Teams calling.
Amazon Connect and Teams calling can be used on the same PC. Low volume contact-centers or those that require agents to do more back-office work might consider using
SharePoint site permissions
For additional information, please consult our knowledge base articles about Collaboration. This covers content pertaining to SharePoint, Microsoft Teams, Zoom, and others.
Deciding which devices to register with Duo
Login
Receive a phone call from Duo: Answer and press 1 to login
Landline phones
Since most landline phones on campus have moved to Microsoft Teams which requires two-factor authentication
Telephone Spam, Spoofing, and Phishing
:
Teams: blocking a contact in Microsoft Teams
Cisco: mark your calls as spam
Depending on circumstances, you can open a case with the UO Police for any illegal call (i.e. harassment
User Support Services - Academic Central
faculty, staff, and students for remote working and classes.
Going Remote at the UO
Home Internet Options
Microsoft Teams
Zoom Video Conferencing
Canvas Support
UO VPN Support
Video
TeamDynamix Support
Use these services to get support with TeamDynamix,including TeamDynamix change, access, training, and onboarding requests. ... existing presence in the Service Portal.
For complex requests, such as new services, forms, or workflows, the Administrator will set up a meeting to discuss the details.
Questions
If you have any questions or need support email Tevis Boulware or contact on Teams.
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TeamDynamix Access Request
Use this service to request support for TeamDynamix access. ... Use this service to request support for TeamDynamix access, including but not limited to:
Request/remove technician/student technician access
Request/remove IPaaS access
Modify permissions
TeamDynamix Change Request
Use this service to request TeamDynamix (TDX) changes and adding items such as service pages, forms, workflows. ... , or workflows, the Administrator will set up a meeting to discuss the details.
Use the Knowledge Base services to request support with Knowledge base articles.
Questions
If you have any questions or need support, email Tevis Boulware or contact on Teams.
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Report a TeamDynamix Problem
UO Faculty, Staff, and Students use this service to report a problem with TeamDynamix. ... UO Faculty, Staff, and Students use this service to report a problem with TeamDynamix.
How to Report a Problem
To request support click Report Problem (top right of the page) and provide the
TeamDynamix Training Request
Use this Service to request TeamDynamix Technician or ITSM Training. ... Use this Service to request TeamDynamix Technician or ITSM Training.
Training will be scheduled for one hour and will be "hands-on."
How to Create a Ticket
To request support, click Submit
List of UO services protected by Duo
: UOmail, UO VPN, and Smartsheet
Microsoft Office 365
Including, but not limited to: Word, Excel, PowerPoint, Teams, Outlook, OneDrive, and SharePoint
Duck ID Account Management
USS Device and Hardware Standards
Keyboard & Mouse - KM5221W
Recommended Headsets for Microsoft Teams and Amazon Connect
Device Hardware Specifications
In order to provide a minimally acceptable level of performance, USS has
Telecom and collaboration services funding model FAQ
microsoft-365 ... Zoom webinar licenses and other non-standard Zoom licenses.
Conference room licenses for Teams.
Microsoft services beyond the UO site license (examples: SQL Server, Project, Visio).
The
Displayed Names and IT services
many centralized technology services the day after Registrar or Payroll office enters your new name into Banner.
Please note that Teams is a known exception. Microsoft designed Teams to cache some