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Sponsored Duck ID Account Request

  1. Services
  2. Accounts & Passwords
Faculty and staff can use this service to request a Sponsored Duck ID. This account type provides access to a limited set of computing services for up to 100 days, with a one-time renewal option

Knowledge Base Style Guide

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. Knowledge Base
  4. Guides and Standards
TeamDynamix. When inserting the alert, the template will create an extra space below so that you can click out of the alert panel when you're creating an article. This is to ensure that the panel is

UHS Employee Offboarding

  1. Services
  2. Department Specific Services
  3. University Health Services
  4. UHS - Access and Authentication
  5. Employee Onboarding/Offboarding

Creating Child Tickets

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. TDNext
Introduction Follow these steps to create a child support ticket for Tier 2 (or above) escalation.  The process results in a child ticket that, by default, is not visible to the parent ticket's

Removing Sensitive Data from the UO Service Portal

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. TDNext
Issue/Question Sensitive data needs to be removed from a UO Service Portal ticket. Examples of sensitive data: HIPAA: Personal health data FERPA: Student data and/or education

Article creation from a ticket

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. TDNext
Question What are the steps needed to create an article from a ticket? Creating the article Create or find a ticket (it can be in any status). Select Update. Scroll down to the

Law School General Support

  1. Services
  2. Department Specific Services
  3. Law School
Law School Faculty, Staff, and Students use this service to request service or report an issue if a specific service cannot be found in the general service catalog. How to Create a Ticket Before

Hosted Virtual Services Support

  1. Services
  2. Infrastructure
  3. Service Offerings
Use this service to request support for hosted virtual servers, including: Decommission an existing server Request a new server Request Network Attached Storage (NAS) Resource Changes

Server and Storage Management Problem

  1. Services
  2. Infrastructure
  3. Service Offerings
Use this service to report issues/problems Server and Storage Management including, but not limited to: Cloud Services Data Backup Domain Naming Services Hosted Virtual Servers Load

Which tool should I use for creating and publishing documentation?

  1. Knowledge Base
  2. Service Portal/TeamDynamix
Question Which tool should I use for creating/publishing documentation? Solution The University of Oregon offers a couple of documentation tools. Use the following information to help you

Knowledge Base Article Requirements Rubric

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. Knowledge Base
  4. Guides and Standards
Overview This article is designed to act as a rubric for quick reference for any UO Service Portal content creators and authors and is derived from the Knowledge Management Style Guide. List of

Archiving a knowledge base article

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. Knowledge Base
  4. Article Management
Overview This article is intended to guide IT employees with the access to create and edit articles through the process of archiving a knowledge base article when needed. Note: This should only

Adding related services to a KBA

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. Knowledge Base
  4. Article Management
Overview This article is designed to guide content creators through the process of adding related services to a knowledge base article (KBA) in the UO Service Portal. Process Sign in to the

Adding anchors and a table of contents to an article

  1. Knowledge Base
  2. Service Portal/TeamDynamix
  3. Knowledge Base
  4. Getting Started
Question How do I add anchors to make a table of contents in an article? Solution If you have multiple (more than three) subheadings in an article, create a Table of Contents subsection

Server and Storage Management

  1. Services
  2. Infrastructure
Services to Telephone and Voice, including: Report a Problem Cloud Services Data Backup Domain Naming Services Hosted Virtual Servers Load Balancing Redhat Satellite Administration