TeamDynamix Support

Use these services to get support with TeamDynamix, including but not limited to:

Change Request
  • Service Pages
  • Ticket Routing
  • Web Services
  • Remove Sensitive Data
  • Desktop/Dashboards
  • Create/update a group
  • Ticket Forms
  • Workflows
  • Ticket Task Templates
  • Reports
  • Response Templates
  • Other support questions
Access Request/Support
  • Request or remove Technician/Student Technician access
  • Request or remove access to IPaaS
  • Modify permissions
  • Modify group membership
  • Request Admin access 
  • Other (please describe)
Training Request
  • TeamDynamix Technician (for the user that actively works tickets)
  • ITIL/ITSM (for the general information of ITIL guidance and ITSM best practices)
  • Other (for other topics such as service catalog, or knowledge base creation-we may not be able to support all "other" training requests.)

How to Create a Ticket

To request support select the request type on the right side of the page.

Availability and Access

  • Units/Departments requesting Portal/TeamDynamix support must have an existing presence in the Service Portal.
  • For complex requests, such as new services, forms, or workflows, the Administrator will set up a meeting to discuss the details.

Questions

If you have any questions or need support email Tevis Boulware or contact on Teams.

[back to top]

 
Submit Change Request Request Access Support Submit Training Request

Details

Service ID: 50386
Created
Sat 6/19/21 2:51 PM
Modified
Tue 7/12/22 4:51 PM

Service Offerings (3)

TeamDynamix Change Request
Use this service to request TeamDynamix (TDX) changes and adding items such as service pages, forms, workflows.
TeamDynamix Access Support
Use this service to request support for TeamDynamix access.
TeamDynamix Training Request
Use this Service to request TeamDynamix Technician or ITSM Training.