Voice Services Support

This service provides support for Microsoft Teams calling, telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls. You can request access or assistance for the following (plus others):

NOTE: Due to the Telecom downgrade moratorium, we're currently unable to cancel or downgrade phone service, except in special circumstances such as grants expiring or employees departing the university.

  • Add, move or reassign voice service
  • Voicemail services including email and phone notifications and web access to voicemail
  • Conference phone loaners
  • Auto attendant menus (for directing incoming calls)
  • Call center functionality (e.g. hours of operation and queue changes)
  • Custom call coverage (upon request)
  • Bridge-to-cellular functions
  • Call pickup groups (for intra-office coverage)

Additional Support

  • If you need to request wiring for a new phone service to be installed and provisioned where there is none available or if you need data jacks activated see the Wired Networking service.

How to Create a Ticket

Click on Create a Ticket (top right of the page) and provide the following required information.

If you are a Department Phone Coordinator
  • For larger requests, involving more than 8 phones, a Telecom representative will send you a spreadsheet to complete
  • Select what you need help with
  • Index (when applicable)
  • Contact phone number

NOTE:  When requesting a new Teams calling phone number please ensure that the user has claimed their account (duck id).  Phone number assigment cannot be completed until the account is claimed and active.

If you are faculty, staff, or a student
  • Contact phone number
  • If you are requesting voicemail Exchange/UOmail integration (see All About UO Mail)
    • Provide mailbox number
    • Ensure you have listened to any existing voicemail messages

Availability and Access

Available to all faculty, staff, and students

If you are faculty or staff member NOT using Exchange/UOmail but would like to visit the Email and Calendar Help service.

Maintenance for voicemail services typically occurs Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at https://status.uoregon.edu/maintenance.

If you have any additional questions view the Contact Technology Help page.

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Create a Ticket

Related Articles (21)

This article will guide you through the steps to block a contact (i.e., spam caller, etc.)
How do I set how calls interact with my Teams experience? Can I make call groups? (This article includes a quick reference guide.)
This article is intended to guide Teams calling users through the process of forwarding calls to another extension, an outside phone line (like a personal phone), or to voicemail.
An overview of call groups and call queues in Microsoft Teams.
A quick reference guide on how to place a call on hold, how to transfer, and how to consult then transfer. (This article includes a quick reference guide.)
Learn some quick troubleshooting tips for call quality problems in Microsoft Teams. In addition, learn about the Call Health panel in Teams, which shows real-time data about the audio, video, and network capabilities during meetings and calls — data that can help IT staff diagnose problems.
Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.
How to place a call through Microsoft Teams.
How do I configure my voicemail greeting in Teams calling? (This article includes a quick reference guide.)
How do I assign someone to be my call delegate and what settings do I have as a delegate? (This article includes a quick reference guide.)
This article will guide you through how to enable location settings or services for Microsoft Teams based on your device or computer's operating system.
This article explains how to forward and download a voicemail message along with a video clip about voicemail in email from our comprehensive training video.
Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.
How do I manage my contacts and speed dial contacts using Microsoft Teams? (This article includes a quick reference guide.)
This article is intended to provide an overview of the different settings that impact when you are notified of incoming calls in Microsoft Teams. Quiet time, syncing with Outlook, setting up a secondary ringer, adjusting notifications during meetings, and call forwarding are all addressed here.


Service ID: 19857
Wed 5/17/17 4:14 PM
Wed 8/31/22 10:12 AM