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Learn how caller ID works in Microsoft Teams.

This article will guide you through the steps to block a contact (i.e., spam caller, etc.)

Information about unsolicited and undesirable telephone spam and spoofing. Spoofing means that the caller has falsified their caller ID. Be wary of all unsolicited contact. Do not divulge sensitive or personal information for any unsolicited contact.

How do I manage my contacts and speed dial contacts using Microsoft Teams?

Information about Amazon Connect.

How do I use the dial pad in Teams calling? How do I make multiparty calls?

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

Learn how to answer a call using a Cisco IP Phone.

Information about on-campus and off-campus emergency and important numbers.

How do I place a call on hold or transfer to another contact?

Agent guide to use AWS Connect contact-center software

Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.

How do I participate in a call queue?

Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.

Supervisor document for using AWS Connect contact-center software