Self-Management of Teams Auto Attendant and Call Queue Greetings

Question

How do I set an outgoing greeting for my Teams auto attendant or call queue?

How to do it

Microsoft has enabled a feature that allows authorized users to manage voice recordings/outgoing messages for Teams auto attendants and call queues. Departments that use Amazon Connect and send calls to voicemail at any point in the call flow will also use these instructions to update the voicemail greeting. Here are the steps to begin self-management:

Prerequisite steps

An auto attendant/queue owner submits a ticket via the Voice Services Support Request form, identifying the auto attendant and/or queue and any users to authorize. Teams administrators will assign the recording management permission via a user policy to each person in the request and then authorize them for the identified auto attendant/queue. Please provide which greetings should be enabled for each user to be authorized:

• Auto attendant
  • Business hours greeting
  • After hours greeting
  • Holiday greeting
• Call queue
  • General greeting
  • Music on hold
  • The message for call overflow
  • The message for call timeout

Authorized users will then have a feature enabled in their Teams Settings under the Calls section that will allow them to add or upload recordings to their queue.

1. In the Teams desktop client, go to Settings. 
2. Select Calls, then select either the call queue tab or auto attendant tab.
   
3. Depending on what you select, the greetings you have access to will be presented.
   
4. Select which type of greeting you would like to set up.
   
5. For the Add a greeting message field, type what you want the message to be in the text field, up to 1000 characters including spaces, then click Save.
6. For Play an audio file, upload a pre-recorded message from your computer or shared file location, then click Save. This is handy for using recordings that are commonly reused like standard outgoing greetings or holiday closure messages.
   1. Please Note: The only file formats accepted file are MP3, WAV, and WMA. Files must also be less than 5 MB. 

Need Help?

For more assistance, please submit a request ticket on the Voice Services Support service page.