Can I change my DuckID?

Tags DuckID

Question:

Can I change my DuckID?

Note: Employees who have not yet claimed their DuckID can request a specific one through their hiring department.

Answer:

After your DuckID has been claimed, it can't be changed for reasons of preference.

Individuals in the following situations are eligible to change their DuckID:

  • You have had a legal name change and your DuckID no longer reflects your legal name
    • Prerequisite: Your new name must already be on file with the university 
    • Employees submit name changes to the Payroll Office; Students submit name changes to the Registrar's Office
  • You are transitioning and your DuckID does not reflect your preferred name
  • You are being stalked or harassed and have reported it to UOPD and/or your local police department 
  • Your DuckID spells something offensive in your home language

If one of these criteria describes you, please continue reading for more information.


Changing your DuckID can result in loss of access to technology services for an extended period.

If technical failure occurs:

  • You may be unable to access any DuckID related services (including receiving email) for multiple business days while support staff from multiple teams are engaged
  • Repairing DuckID change failures may require you to interact with support staff multiple times during the repair process to confirm things are repaired
  • The below disruptions still apply after your DuckID has successfully been changed

In best case scenario, where no technical failure occurs:

  • You will experience some disruption in your technology access for lengths of time that vary by service
  • You may be required to engage multiple IT teams to restore your access to services
  • Due to the distributed landscape of technology at UO, it is difficult to maintain a comprehensive list of impacts you may experience after changing your DuckID; the list on this page is a best effort. 
  • Known disruptions include:
    • UO Email Services
    • Devices using your UO account
    • Centrally managed employee and student services
    • Distributed employee and student services
    • Personal activities tied to your UO account

These disruptions are described in more detail below.

 

Disruption to UO Email Services

Changing your DuckID also changes your email address.

This means that:

  • You will be unable to receive email for a period of time
  • Contacts external to UO will have to be notified of your new address
  • If you are an employee on central Exchange or UOmail for email service: 
    • Other employees on Exchange who have emailed you from Microsoft Outlook may be unable to email you again until they update your entry in their nickname cache (see https://support.microsoft.com/en-us/help/2199226 under "How to remove AutoComplete list entries one at a time")
    • Delegated access to other accounts may have to be reconfigured (such as delegated access to calendars, inboxes, or sendas permissions)
  • Subscriptions to manually maintained mailing lists (such as class lists, departmental lists, position-related lists, etc) will have to be updated by yourself or the person who administers those list(s)

Email forwarding option:

  • Email forwarding from your old address to your new one is available for up to 90 days, but your old address will be unavailable after that window ends
  • Email forwarding can result in receiving duplicate messages from automatically generated mailing lists (such as Around the O) for the window that it is active

 

Disruption to Centrally Managed Employee and Student Services

The following services will be impacted. (Please note that times are estimated and represent best case scenario where no technical failure occurs.)

  • Unavailable for one business day
    • Adobe Creative Cloud
    • Canvas
    • Login to UO Library services
    • Login to campus lab computers
  • Unavailable for multiple business days
    • Office 365 and OneDrive
    • Concur
    • EMS Classroom & Events Scheduling
    • Enterprise business applications, including but not limited to:
      • AppWorx (Job Scheduling)
      • Banner (Enterprise Resource Planning)
      • DuckDocs (Document Imaging)
      • Resource 25 (Room Scheduling)

If you use the services listed below, you may need to take steps on your own to restore previous functionality:

  • Adobe Creative Cloud
    • To prevent loss of data, you must do the following in this order:
      • Manually back up any files and settings from your Cloud storage into local file storage
      • Change your DuckID
      • Wait one business day
      • Log in to Adobe with your new DuckID
      • Upload your files from local file storage into your new Cloud storage
    • Failure to back up your Cloud data prior to changing your DuckID will result in permanent loss of that data
  • Banner
    • You will lose user page display customizations such as column order, column width, and more
    • We are unable to restore these for you
  • Office 365 and OneDrive
    • Shared links to OneDrive files may break, and to repair this you will have to generate and Share new links
    • You may lose permissions within Groups/Team Sites and need an administrator from those Groups/Team Sites to restore your access
  • Qualtrics
  • UO Blogs
    • You will lose access to Blogs you previously had permissions to administer or update
    • To repair this, you will have to submit a UO Blogs support request and include your old DuckID
  • Webpage and Shell access

 

Disruption to Distributed Employee and Student Services

Any of the upwards of 500 campus technology services that are not centrally managed could stop working.

Examples include programs used to conduct business, research, or learning in your department or classes, departmental websites with manually controlled permissions, etc.

In the event of issues:

  • You will have to request help from the IT groups who support these services
  • You may not have access to these services for an indeterminate amount of time 
  • In some services, transaction histories or content logged under or attached to your old DuckID may not transfer to your new DuckID

 

Disruption to Your Devices

All devices that connect to your DuckID account will have to be updated with your new username.

Employees are highly likely to need assistance from their departmental/local IT group:

  • UO provided laptops and PCs may need to be plugged in to the UO network via Ethernet cable to update correctly
  • If you use Microsoft Outlook to check your email, you may need to create a new Outlook profile
  • Local resources such as printers, shared drives, department home drives and more could be impacted

 

Disruption to Personal Activities

  • If you log in to the GoDucks ticket office website with your UO email address, you may have to contact them to have your account updated
  • Subscriptions to non-UO mailing lists will have to be updated either by yourself or the party who administers those list(s)
  • Websites or services that use your UO email address for login and/or password recovery will need to be updated
    • Examples include Facebook, Dropbox, bank accounts, Apple IDs, software and forum registrations, club membership accounts, merchant websites like Amazon, etc
    • Failure to update while email forwarding from your old address is active can result in permanent loss of that account if the service provider does not offer advanced account recovery

I accept the risks. How do I change my DuckID?

Visit the Technology Service Desk with photo ID.

The following are recommended to improve your experience:

  • Schedule your visit at a time when technology disruption will have the least impact on you
  • Come prepared with several DuckID choices in mind in case your preferred choice is not available
    • DuckIDs are created by choosing three to eight letters that represent your name
    • Numbers may also be included if desired or necessary in order to create a unique DuckID
    • For example, if your name is Jane Emma Smith, acceptable options would include things like: jsmith2, jesmith, jes, janes5

Best practices for employees:

  • If you log in to UO computer(s), you should log out of them while the DuckID change is happening
  • If you use Adobe Creative Cloud, don't forget to back up any files from your Cloud storage into local file storage before you visit
  • Notify your departmental/local IT group you are planning to change your DuckID; if they need to schedule in time to work with you, it gives them the opportunity to do so

Details

Article ID: 69487
Created
Thu 1/3/19 9:54 AM
Modified
Thu 1/30/20 4:54 PM