Can I change my Duck ID and email address?

Question

Can I change my Duck ID and email address?

Note: Employees who have not yet claimed their Duck ID can request a specific one through their hiring department.

Answer

After an account has been claimed, the Duck ID can't be changed for reasons of preference or position/affiliation change.

Individuals in the following situations are eligible to change their Duck ID:

  • You've had a legal name change and your Duck ID reflects a former name that no longer matches your legal name
  • You're transgender and your Duck ID reflects a former first name you no longer go by
  • You're being stalked or harassed and have reported it to UOPD and/or your local police department 
  • Your Duck ID spells something offensive in your first language

If one of these criteria describes you, please continue reading for more information about the process of going through a Duck ID change.

Technology Disruptions and Delays

Warning! Changing your Duck ID will result in loss of access to technology services for an extended period.

In the best-case scenario where no technical error occurs:

If a technical error occurs:

  • You may be unable to access any Duck ID related services (including receiving email) for multiple business days while support staff from multiple teams are engaged
  • Repairing Duck ID change failures may require you to interact with support staff multiple times during the repair process to confirm things are repaired
  • The below disruptions still apply after your Duck ID has successfully been changed

Disruption to UOmail Service 

Changing your Duck ID also changes your email address.

This means that:

  • You will be unable to receive any email for a period of time (mail may bounce, returned to sender)
  • Other UOmail users who have emailed you from Microsoft Outlook may be unable to email you again until they update your entry in their nickname cache (see Information about the Outlook AutoComplete list (by Microsoft) under How to remove AutoComplete list entries one at a time)
  • Delegated access to other accounts may have to be reconfigured (such as delegated access to calendars, inboxes, or Send As permissions)
  • Subscriptions to manually maintained mailing lists (such as class lists, departmental lists, position-related lists, etc) will have to be updated by yourself or the person who administers those list(s)

Email forwarding option:

  • Email forwarding from your old address to your new one is available for up to 90 days, but your old address will be unavailable after that window ends
  • Email forwarding can result in receiving duplicate messages from automatically generated mailing lists (such as Oregon News, formerly Around the O) for the window that it is active

Disruption to Centrally Managed Employee and Student Services 

The following services will be impacted and some will require action from you to restore full functionality.

Please note that disruption times are estimates and represent a best-case scenario where no technical failure occurs.

Access disrupted for one day Access disrupted for multiple business days
  • Adobe Creative Cloud
  • Canvas
  • Login to UO Libraries services
  • Login to lab computers
  • Webpage and Shell access
  • DuckWeb 9 (note: includes areas like direct deposit)
  • Office 365 and OneDrive
  • Concur
  • EMS Classroom & Events Scheduling
  • Banner
  • AppWorx (Job Scheduling)
  • Qualtrics
  • UO Blogs

Disruption to Distributed Employee and Student Services 

Any of the upwards of 500 campus technology services that are not centrally managed could stop working.

Examples include programs used to conduct business, research, or learning in your department or classes, departmental websites with manually controlled permissions, etc.

In the event of issues:

  • You will be responsible for requesting help from the IT groups who support these services
  • You may not have access to these services for an indeterminate amount of time 
  • In some services, transaction histories or content logged under or attached to your old Duck ID may not transfer to your new Duck ID

Disruption to Your Devices and Personal Activities

All devices that connect to your Duck ID account will have to be updated with your new username.

All accounts tied to your UO address will have to be updated to your new addess.

More information and examples for all of these things are available in the checklist below.

Your Action Required Checklist

This list is a best effort to identify the things you will have to do before or after your Duck ID username change. Please note that this list is incomplete due to the distributed nature of technology at UO.

Before your Duck ID is changed:

  • Adobe Creative Cloud users
    • Manually back up any files and settings from your Adobe Cloud into local file storage.
    • If you do not back up your files from your Adobe Cloud prior to your Duck ID change, they will be permanently lost.
  • Engage users (ASUO and student organization website)
    • Make a list of all orgs and events you're registered for.
    • After your Duck ID change, you will start over with a blank account and have to register again for everything

After your Duck ID has been changed:

Device related activities
  • All UO and personal devices being used to access your Duck ID account or email in any way will require you to sign out and then back in with your new Duck ID username or email address.
  • Employees are likely to need support from their departmental/local IT group:
    • UO-provided laptops and PCs may need to be plugged into the UO network via Ethernet cable to update correctly
    • If you use Microsoft Outlook to check your email, you may need to create a new Outlook profile
    • Local resources such as printers, shared drives, department home drives, and more may need to be repaired
UOmail related activities
  • Consider notifying regular email contacts that your address has changed. The UO address book will be updated automatically within 72 hours of your Duck ID change, but people often don't choose from the address book each time they email someone.
  • Some people find setting a short term auto-reply with information about your address change to be effective notification.
  • In some rare cases, you may find that you're missing access to secondary accounts (such as delegated access to calendars, inboxes, or Send As permissions). You must create a ticket to have these repaired if this occurs.
  • Subscriptions to manually maintained email lists (such as class lists, departmental lists, position-related lists, etc) will have to be updated by yourself or the person who administers those list(s).
  • Non-UO Websites or services that use your UO email address for login and/or password recovery must be updated.
    • If you log in to the GoDucks ticket office website with your UO email address, you may have to contact them to have your account repaired.
    • Other examples include Facebook, bank accounts, Apple IDs, software and forum registrations, club membership accounts, merchant websites like Amazon, etc. Please note that failure to update accounts while email forwarding from your old address is active (90 days) can result in permanent loss of that account if the service provider does not offer advanced account recovery.
UO service specific activities
  • Banner users
    • You will have to manually set again all user page display customizations such as column order, column width, and more.
    • Occasionally, limited page/form access is lost during the account change. In the event this happens, you may need to work with multiple offices to have your access fully restored.
  • Blogs users
  • Concur users
  • EMS Classroom & Events Scheduling users
  • Office 365 and OneDrive users
    • Your shared links to your OneDrive files may break, and to repair this, you will have to generate and Share new links.
    • You may lose permissions within Groups/Team Sites and need an administrator from those Groups/Team Sites to restore your access.
  • Qualtrics users
  • Webpage and Shell Access
    • Your home directory name will permanently change.
    • Your personal webpage URL will change (http://pages.uoregon.edu/DUCKID).
    • This may require you to update web links and/or personal processes as needed.

Requesting a Duck ID Username Change

Submit a ticket at Campus Access & Support Request.

Please note that these changes are manual work that gets scheduled based on staff availability. You will be contacted via email to schedule the time your change will occur.

Please include the following in your ticket:

  • A statement to the effect of, "I accept the risk of disruptions and data loss."
  • A non-UO email address where you can be contacted during the change while your UOmail is unavailable
  • Three new Duck IDs you're interested in having, listed in order of preference
    • Notes on picking a Duck ID: They're created by choosing three to eight letters that represent your name.
    • Numbers may also be included if desired or necessary in order to create a unique Duck ID.
    • For example, if your name is Jane Emma Smith, acceptable options would include things like jsmith2, jesmith, jes, or janes83.
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Duck ID Accounts
Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.