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Duck ID Password Recovery Help

You may be able to reset your own password at the Duck ID Self-Service website. If you have not tried already, please visit and select either “Forgotten Password” or “Expired Password”.

If you are unable to use the self-recovery options described above, complete the form on this page for assistance.

This form is for recovering your personal Duck ID password only.  If you need help with a Business Application password, visit Business Application Account Password Help.  If you need help with a department/role account password, visit the Role/Department Account service page.

Requests are processed within one to two business days. For immediate assistance, visit the Technology Service Desk with photo ID.