EMS Software Support Request

Use this service to request support for EMS scheduling software including, but not limited to:

  • Installation or software problems
  • Request access
  • Remove access
  • Request training
  • Other (please describe)

For more information on EMS select see the EMS Knowledge Base Articles and selected articles on the right side of the page.

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the requested information.

Availability and Access

UO faculty, staff, and student employees.

EMS scheduling desktop client software can be installed by UO employees on domain-joined Windows computers in their office or research lab. EMS desktop client software can only be used by approved EMS administrators to manage space reservations. General everyday use is via https://uoscheduling.emscloudservice.com/web/

Questions

If you have any additional questions view the Contact Technology Help page.

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Related Articles (12)

Accruent provides in-depth interactive training for the university's enterprise scheduling software, EMS. This article details how to access the training.
Getting access and logging in to the EMS web client.
Guide to adding resources to a booking in EMS.
Guide for creating multi-day reservations in EMS.
Guide for creating single-day reservations in EMS.
Guide to the EMS dashboard and notifications.
Overview of report creation in EMS.
How to install the EMS desktop client software.
Overview of EMS terminology and concepts.
Searching for existing reservations in EMS.
Guide to sending confirmation emails to requestors in EMS.
Guide to the EMS Wizards tool which allows for the duplication or editing of reservations, bookings, booking details, and booking detail items.