How to Setup a HOTP token for Two-Step Login


Our Two-Step Login service can be configured to use a HMAC-based One-Time Password (OTP) instead of Duo Push, Duo Mobile, or a Duo token.



  • A token capable of generating HMAC-based One-Time Passwords (HOTP)
  • A computer to configure a token with (requirements vary by token manufacturer) 


  1. Collect the following information from the setup process of your HOTP token (process varies by token manufacturer)
    • Serial number
    • Secret Identity
    • Counter
    • Number of digits (6 or 8)
  2. Navigate to the Two-Step Login service and Request Help
  3. Select HOTP hardware token registration
  4. Select the number of digits your token uses
  5. Enter the serial number, secret identity and counter you saved before into the appropriate fields
  6. Click Request to submit your request
  7. You will be notified by email when your key has been applied to your account.
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Article ID: 77570
Mon 5/6/19 11:40 AM
Tue 5/12/20 6:12 PM