How to Fix UO Secure Connectivity Issues using UO WiFi Setup (macOS)



If your login information is correct and your Mac device is updated, and If you've tried most basic known troubleshooting methods to attempt to connect to UO Secure but it still won't connect, then this article will teach you how to fix the issue in most cases.


The Network Settings for MacOS. UO Secure is the only listed preferred network.

Step 1: Forget UO Secure Network

  1. Select the Wi-Fi icon in the top-right (on the top bar)
  2. Select "Open Network Preferences"
  3. Select "Wi-Fi" within the left bar on the new window
  4. Select "Advanced" on the right. This should open a list of Preferred Networks
  5. Click on UO Secure, then the "-" button. This will remove UO Secure from the list. (Note: if you don't see UO Secure in that list, that's fine! That means the network is already removed).

Step 2: Connecting to UO WiFi Setup

1.Connect to UO WiFi Setup by selecting the Wi-Fi icon once more, and selecting "UO WiFi Setup". This should automatically open a window in your default web browser (Note: If id does not, open your web browser and navigate to

The Wi-Fi drop-down menu from the MacOS taskbar. UO WiFi Setup is highlighted.


The UO WiFi Setup configuration screen displaying the detected Operating System (MacOS Mojave), and the "JoinNow" button.

2. Click on the "JoinNow" button, this will download an installer.

3. Run the installer (by default, installers will download to your "Downloads" folder).


The JoinNow login screen, listing a spot for your DuckID and Password.

4. Enter your DuckID (first part of your email) and password, then hit "Next". Once the program completes, you should be authenticated for UO Secure.

5. The program will automatically connect you to UO Secure. If it doesn't, select the Wi-Fi icon on your top bar once more, and try reconnecting to UO Secure, it should allow you on the network now.



Article ID: 67859
Wed 11/28/18 12:49 PM
Mon 6/1/20 4:55 PM