Fixing common UO Secure connectivity issues (Android)

Overview

If your login information is correct, your device is updated, and you've tried most of the basic troubleshooting methods to fix the issue with UO Secure, and the issue is still not resolved, then this article may be of help in fixing the issue by resetting the certificate for UO Secure.

Issue 1: I was previous connected to the network, but can no longer connect

Resolution: Forget the network and reconnect

Forget the network

1. Go to your Apps, then select Settings
2. Select Network & internet, then select Wi-Fi
3. Click on UO Secure which should bring up the network details
4. Click on the blue Forget option

Reconnect to the network

Follow the instructions in Configuring UO Secure (Android) to reconnect.

Issue 2: "Network not in Range" error while running connection process

Resolution: Forget the network and reconnect

1. Off campus: This is normal, and your device should connect automatically when you come to campus. (The error message may also say your password may be incorrect—which may be true if you get to campus and your device doesn't connect automatically; see below.)
2. On campus: Your password is likely incorrect. You may need to start the process over again, or visit the Technology Service Desk for help.

Need help?

For assistance, see the Technology Service Desk.