UO Drupal Hosting

Overview 

The UO Drupal Hosting Service provides an environment and infrastructure supporting the deployment of Drupal-based websites and applications developed by the University of Oregon. The service consists of a cloud-based management and provisioning system administered by the UO Drupal Hosting Steering Committee. 

• The UO Drupal Hosting Service is a service sponsored by Information Services and the UO Drupal Hosting Steering Committee. 

• The site management interface for the service is the Pantheon Dashboard.  

• Access to the service can be provisioned for University IT Drupal developers or hired third-party contractors after consultation with members of the UO Drupal Hosting Steering Committee. 

Terms of Service 

Use of the UO Drupal Hosting Service requires a full or part-time staff member employed by the UO and tasked with supporting the site(s) deployed on the hosting service. This employee is also required to have a job title reflecting a role in Information Technology, have web development as an officially sanctioned job function, and have demonstrable skill in the development of Drupal-based websites. UO student employees may assist with the development and maintenance of a website if sponsored by an employee meeting the above criteria who is responsible for the ongoing upkeep of the site. 

• If the support employee leaves their position and the department is left without support it is the department's responsibility to contact the Drupal Hosting Steering Committee to work out a support plan for the interim until the position can be filled. Any deviations from this must be approved by the Steering Committee. 

• Web sites that are not allowed in Drupal Hosting include those for student projects, student clubs, or personal web sites of any kind.  

• Those seeking to use the Drupal Hosting service are required to attend a consultation with members of the Drupal Hosting Steering Committee to determine the suitability of the service for the proposed website. Other solutions for website hosting at the University of Oregon may be proposed. 

• Use of the UO Drupal Hosting Service constitutes agreement to adhere to all Terms of Service for University of Oregon academic web publishing and collaboration services on the Terms of Service for Academic Web Publishing and Collaboration Services article. 

Service Costs 

As of 10/14/2024, this service is funded by Information Services and there is no cost to departments for the use of the service.  This cost model will most likely be revised and some or all the costs of hosted websites will be charged back to the departments responsible for the sites. This should be taken into consideration before new websites are launched with the service.  Approximate anticipated costs can be provided upon request.   

Inactive Sites 

Sites that are inactive for more than one year may be removed from the system. Archived sites will be made available as TAR.GZ files of the file system and database export of the site. These will be available for an additional year after which time they will be deleted permanently. 

Insecure Sites 

Sites that are deemed insecure by the UO Drupal Hosting Steering Committee or the Security group within Information Services may be disabled and/or set inactive depending on the severity of the security issue. Prior to any action being taken reasonable efforts will be made to contact the site administrator.  

Sites must run on a version of Drupal not tagged as End of Life by Drupal.org. 

Support 

Support is provided to website developers by a variety of methods.  These include 

• Informal conversations in the Drupal and Drupal Hosting Teams channel 

• Support tickets answered by the UO Drupal Hosting Steering Committee and submitted via the Web Development & Hosting Service Portal service page. 

• Direct support from the Pantheon hosting service via tickets submitted using the Pantheon Dashboard or calls to the support phone number. 

The Steering Committee will reply to Service Portal tickets within one business day of submission. 

Issues that occur after normal business hours and are deemed to be critical issues should be submitted to Pantheon via Dashboard ticket or the support phone number found listed when logged into the Dashboard. 

Announcements 

Users of the Drupal Hosting Service will be automatically subscribed to the Drupal Hosting mailing list. This list will be used as the communication avenue for disseminating information regarding the service. We will post notices about issues, upgrades, planned and unplanned downtime as well as any other pertinent information regarding the service. It is the responsibility of the user to disseminate this information to pertinent stakeholders of the sites they manage. 

Compliance 

All users are responsible for reading and adhering to the Terms of Service and all UO Policies for the UO Drupal Hosting Service. 

Violations of these policies will be referred to the appropriate authorities. 

Need help? 

Please submit your questions in a ticket on the Web Development & Hosting Support service page or via the other means described above.