Voicemail Quick Reference

Tags voicemail

Overview

Detailed information about navigating and using the voicemail system.

Information

Getting Started

Get/Send Messages

Greetings and Passwords

Other Settings

Quick Dial Table

GETTING STARTED

Start Here

  1. Dial Voicemail...
    • From UO phone: 6-1111
    • Local Eugene: 346-1111
    • Local Portland: 503-412-3801
    • Long Distance: 541-346-1111
  2. Once prompted, enter your mailbox number.
    • Do not enter a # sign, just your 5-digit mailbox number.
  3. Once prompted, enter your voicemail password (called a "security code").
    • Again, do not enter a # sign, just your password.

The Main Menu

  • Press 1 to Record/Send Messages
  • Press 2 to Get Your Messages
  • Press 5-1-3 to set Greetings
  • Press 5-1-4 to change Password
  • Press 5 to change and manage your Voicemail Settings

Tip: You can also manage some voicemail account settings online.

Back to Top

GET/SEND MESSAGES

Record/Send Messages

  • After dialing 1, the automated voice prompts you to record a message. From here, your options are:
    • * to approve the recorded message, or:
    • 1 to edit the recorded message.
  • After you approve:
    • When prompted, enter each destination extension followed by a # sign. The system informs you of the user's name for each address entered.
    • When finished addressing, simply enter #.
    • When prompted "to send, press the # sign...", press #.
    • When you hear "Message Sent," you've sent the message.

Get Your Messages

  • After pressing 2 you can:
    • Press 0 to get your new messages. At any time you can press:
      • *3 to delete a message.
      • # to save & skip message.
      • 1 to respond and forward.
    • Press *3 to delete a message.
    • Press # to save & skip a message.

Tip: Pressing *4 (or *H ) provides online help.

Back to Top

GREETINGS AND PASSWORDS

Change Greeting(s)

  • After Pressing 5-1-3 from the main menu, the automated voice will provide you with two options:
    • Press 2 to record your normal greeting. From here, your options are:
      • 4 to discard current recording.
      • 2 to make a new recording.

        From here, your options are:
        • 5 to save your recording.
        • 6 to hear your recording.
        • 4 to delete and re-record.
      • * to Quit (return to previous menu).
    • Press 3 to record your out-of-office greeting.

      From here, your options are:
      • 4 to discard current recording.
      • 2 to make a new recording.
      • 5 to turn on out of office greeting.
      • * to Quit (return to previous menu).

Change Your Security Code

  • After dialing 5-1-4 you will be asked to enter your new security code followed by #. After entering your new password, you will be prompted to enter it again followed by #.
  • Dial * to Quit (return to previous menu).

Tip: Password minimum length is 6 digits.

Back to Top

OTHER SETTINGS

Other Settings

  • After pressing 5 from the main menu, the automated voice will give you a list of options to change your voicemail:
    • Press 1 for the personal options menu.

      From this menu, your options are:
      • 1 for immediate message notification, aka "phone" notification (probably easier set using the web interface).
      • 2 for daily message reminder.
      • 3 for greetings (see Change Greetings).
      • 4 for password (see Change Password).
      • 5 for record your name for voicemail.
      • 6 to record an announcement.
      • 8 for short message support, aka email notification (probably easier set using the web interface).
      • * to Quit (return to previous menu).
    • Press 2 to change messaging options. From this menu, your options are:
      • 1 to record a name for your mailbox.
      • 2 to edit a personal distribution list.
      • 3 to change message forwarding.
      • 4 for message presentation order.
      • 5 for message envelope settings.
    • Press * to Quit (return to previous menu).

Back to Top

QUICK DIAL TABLE

Menu Action

Action

Number Input

Dialing Voicemail

Call From UO Phone 6-1111
  Call Local Eugene 346-1111
  Call Local Portland 503-412-3801
  Call Long Distance 541-346-1111
     
  Enter Voicemailbox Number *Six-Digit Phone Number*
  Enter Passcode *Passcode*

(Main Menu)

   

Record and Send Message (1)

Record & Send Message

1; 
(Record Message); 
#; 
(Recipient's Phone Number); 
#; 
(Other Recipient's Phone Number) or # to end

     

Get Your Messages (2)

New/Old Messages

2-0 To delete: *3 
To skip & save: # 
To respond and forward: 1

     

Change Your Greeting (513)

Normal Greeting

5-1-3-2-2-(Record Greeting)-2 

To save: 5 
To hear it: 6 
To delete and re-record: 4

  Out-of-Office Greeting

5-1-3-3-2-2-(Record Greeting)-2 

To save: 5 
To hear it: 6 
To delete and re-record: 4

  Turn off Out-of-Office Greeting After dialing voicemailbox number and password, press 4
     

Change Your Security Code (514)

Change Security Code 5-1-4-(New Security Code)-#

Back to Top

 

Details

Article ID: 73567
Created
Mon 3/11/19 12:52 PM
Modified
Tue 3/12/19 2:20 PM