Issue
No sound output devices are available.
Environment
UO-managed Dell laptop
Description
The laptop cannot output sound from any application and there are no listed output devices in sound settings, including the built-in speakers. Input sound works just fine through the built-in microphone.
Resolution
Audio issue resolved after re-installing the driver from Dell's website.
- Go to the Dell Support website.
- Enter your computer's seven-digit alphanumeric service tag into the product identifier field and click Search. This tag is often on the bottom of laptops in small font next to ST: and a QR code.
- On the left side of the screen, select Drivers and Downloads.
- In the center of the screen, under Find Specific Drivers, chose Select Drivers.
- In the category drop-down menu, select Audio.
- Download the listed audio driver for your device.
- Double-click the downloaded file and follow the prompts to install the driver.