Self-Management of Teams Auto Attendant and Call Queue Greetings


How do I set an outgoing greeting for my Teams auto attendant or call queue?

How to do it

Microsoft has enabled a feature that allows authorized users to manage voice recordings/outgoing messages for Teams auto attendants and call queues. Here are the steps to begin self-management:

Prerequisite steps

An auto attendant/queue owner submits a ticket via the Voice Services Support Request form, identifying the auto attendant and/or queue and any users to authorize. Teams administrators will assign the recording management permission via a user policy to each person in the request and then authorize them for the identified auto attendant/queue. Please provide which greetings should be enabled for each user to be authorized:

  • Auto attendant
    • Business hours greeting
    • After hours greeting
    • Holiday greeting
  • Call queue
    • Welcome greeting
    • Music on hold
    • Shared voicemail greeting for call overflow
    • Shared voicemail greeting for call timeout

Authorized users will then have a feature enabled in their Teams Settings under the Calls section that will allow them to add or upload recordings to their queue.

  1. Through Teams, go to Settings
  2. Select Calls, then scroll down to find the Call queue or auto attendant section.
  3. Select the auto attendant or call queue to set the outgoing greeting for.Screenshot in Teams, showing a Call Queue option or an Auto Attendant option.
  4. Depending on what you select, the greetings you have access to will be presented. A screenshot of an auto attendant set to have "no greeting" from a dropdown list.
  5. Select which type of greeting you would like to set up.
    A screenshot of the settings of a call queue, with all the options for the call queue greeting in the dropdown shown.
  6. For the Add a greeting message field, type what you want the message to be in the text field, up to 1000 characters including spaces, then click Save.A text box has appeared under the selection that is titled "greeting message" and states to type your greeting message here.
  7. For Play an audio file, upload a pre-recorded message from your computer or shared file location, then click Save. This is handy for using recordings that are commonly reused like standard outgoing greetings or holiday closure messages.
    1. Please Note: The only file formats accepted file are MP3, WAV, and WMA. Files must also be less than 5 MB. There is a button available that says Upload audio file, and states that the accepted files formats are MP3, WAV, and WMA. Files must be less than 5MB as well.

Need Help?

For more assistance, please submit a request ticket on the Voice Services Support service page.

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Article ID: 140571
Wed 6/21/23 10:29 AM
Tue 5/14/24 11:16 AM

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