Transition a UO Zoom Account to the HIPAA UO Tenant

Introduction

The UO has a Zoom sub-tenant available to faculty and staff who handle HIPAA-regulated data as part of their job duties. If you have already been given access to this HIPAA-compliant zoom, you will still need to follow the directions below to move your UO Zoom account to the HIPAA sub-tenant.

If you do not yet have access to the HIPAA-compliant zoom, and your job duties require you to handle HIPAA-regulated data, submit a service request to the HIPAA VDI Support help portal.

Prerequisites & Notes

Schedulers and Co-Hosts must also be in the same HIPAA Zoom sub-tenant:

Once your Zoom account has been transitioned to the HIPAA environment, any users to whom you would like to delegate scheduling permissions, or make an alternative host or co-host for your meetings, will also need to be on the same HIPAA sub-tenant; however, you will still be able to invite participants from outside the HIPAA sub-tenant to your Zoom meetings. If you anticipate any scheduling delegation issues or the need to add coworkers as alternative hosts or co-hosts, you may want to talk with your supervisor and/or technical support contact about moving your entire team to the HIPAA Zoom sub-tenant.

Non-UO Zoom accounts must be transferred to the UO before being added to the HIPAA Zoom sub-tenant:

You will only be able to transition your Zoom account to the UO's HIPAA sub-tenant if your account is already in the UO's general Zoom environment. If your account is part of a different Zoom environment, perhaps set up by your department or school prior to March 23rd, 2020, you'll need to first transfer your account to the general UO Zoom environment. Once that process is complete (and you have been granted access to the HIPAA-compliant zoom), you can then follow the instructions below to transfer your UO Zoom account to the HIPAA sub-tenant.

Transitioning Your Account

If the prerequisites above have been satisfied, follow the instructions below to transition your UO Zoom account to the HIPAA Zoom sub-tenant:

  1. Clear your browser's cookies and internet cache. How this is done depends on your browser -- refer to your browser's documentation for specific instructions.
     
  2. If you are still signed into your UO Zoom account at https://uoregon.zoom.us, sign out.
     
  3. Sign into your UO Zoom account at https://uoregon.zoom.us using your UO credentials.
     
  4. You will see the message "You are signing into a Zoom account that is different from your current one." Click "Switch to the New Account" (see image at right).

    Alternative Option: If you select "Sign into Your Current Account," your Zoom account will not be moved into the HIPAA sub-tenant and will remain in the general UO Zoom environment. You will continue to be given this option every time you sign into Zoom.

    Note: If you are not presented with this message, you may not have been added to the HIPAA VDI environment -- submit a request to the HIPAA VDI Support help portal to receive access.
     
  5. If you clicked "Switch to the New Account" in the previous step, you will see the message "Before you switch, be aware of the following..." and then a list of multiple items. If you have any concerns about the items listed, contact your local IT support or submit a request to the HIPAA VDI Support help portal. Otherwise, click "I Acknowledge and Switch."

    Alternative Option: If you select "Sign into Your Current Account," your Zoom account will not be moved into the HIPAA sub-tenant and will remain in the general UO Zoom environment.
     
  6. If you clicked "I Acknowledge and Switch" in the previous step, you will see the message "Zoom sent an email to the address you signed in with. Check your inbox and follow the instructions."
     
  7. Open your inbox associated with your @uoregon.edu email address, find the email message with the subject "Confirm the requested change to your Zoom account," and click the button "Switch to the new account." If the button does not work, copy the web address below the button and paste it into your browser's address bar.

    Note: If you do not see this message arrive in your inbox within 15 minutes, check your spam/junk folder as well to see if the email ended up there.
     
  8. After clicking "Switch to the new account" in the email message, your browser will navigate to a new page and show the message "Switch to the new Zoom account." Click "I Acknowledge and Switch."
     
  9. You should then see the message "Your Zoom Account Switch Was Successful." Click "Sign in Now" to sign into your Zoom account that is now in the HIPAA sub-tenant.

Getting Help

To request help, submit a ticket via the HIPAA VDI Support service.

Details

Article ID: 104851
Created
Wed 4/8/20 12:37 PM
Modified
Thu 4/9/20 9:22 AM