How to Fix UO Secure Connectivity Issues using UO WiFi Setup (Windows)

Overview

If your login information is correct, your Windows device is updated, and if you've tried most basic known troubleshooting methods to attempt to connect to UO Secure but it still won't connect, then this article will teach you how to fix the issue in most cases.

Solution

Step 1: Forgetting UO Secure Network

1. Forget the UO Secure Network by selecting the WiFi icon on the bottom right (in the taskbar).
2. Select Network & Internet settings. 
3. Select Wi-Fi within the left bar on the new window.
4. Select Manage known networks on the right, then this should open a list of networks.
5. Click on UO Secure, then the Forget button.
   • This will remove UO Secure from the list. (Note: if you don't see UO Secure in that list, that's fine! That means the network is already removed)

Step 2: Reconfigure UO Secure Profile

1. Visit wifi.uoregon.edu and select Get connected. 
2. Follow the on-screen instructions displayed on that site. 

See Configuring UO Secure (Windows) for more detailed steps. 

Need help?

For assistance, see the Technology Service Desk.