Duck ID Password & Duo Bypass Code Help

This form is designed for use by individuals who can't visit the Technology Service Desk in person. If you need help with a role/department account, follow alternate instructions at https://service.uoregon.edu/TDClient/2030/Porta...

Acknowledgment of In Person Support

By checking this box, you confirm that you understand faster service may be available by visiting the Technology Service Desk in person instead of using this form (located in 036 EMU; hours M-F 8am-5pm; bring photo ID).

I understand that service may be faster in person.

Acknowledgment of Web Service Wait Times on Identity Verification

By checking this box, you confirm that you understand the processing of this form isn't automated. You'll be waiting for help desk staff to validate your information and reply to you via email with next steps.

I understand that I'll be waiting for staff to manually work my request.

What type of account help do you need?

Duck ID password reset Temporary Duo bypass code Update Duck ID claiming and recovery email address

Why do you need a temporary bypass code?

Select the reason for a temporary code.

I don’t have my Duo device with me

I got a new phone and/or need to reactivate Duo Mobile

I need to log in somewhere my Duo device isn’t allowed (for example, a testing center)

I’m abroad and can’t use my US phone

Other, please describe

Did you get a new phone number?

Yes

Reactivate Your Phone

If your phone number is the same, you can reactivate Duo Mobile without a bypass code by following this guide https://service.uoregon.edu/TDClient/2030/Porta...

International Phone Number

If you have an international phone number, it probably works with Duo! See this guide for tips registering your international number https://service.uoregon.edu/TDClient/2030/Porta...

Other, please describe

Describe the reason you need the temporary code.

UO Email (email you are requesting a new password for)

Is there a former name UO may have on file for you?

If you have a former name with the University of Oregon, please enter it here.

Date of Birth

Non-UO email address where you can be reached

This should be a non-UO email that belongs to you and that you currently have access to. We will communicate with you about this request at this address.

Optional: Update Duck ID Recovery Address

If you check the box below, we will set this email address on your Duck ID account for future claiming and recovery use.

Check here to have this non-UO email address set as your Duck ID claiming and recovery address

Phone number where you can be reached (include full number with area code)

What year were you born?

This question ensures you're presented with the correct form options below.

After 1970 During or before 1970

Are you a student?

Select YES if you've been a student at any time. This includes freshman, transfer, undergraduate, graduate, law, and non-degree seeking students (such as Community Education Program), as well as class auditors. It also includes past, present, and future terms and semesters. New students who haven't taken a class yet can just say that in the class and grade related questions below.

Yes No

Next Steps

We're required to check your photo ID due to federal student privacy regulations (FERPA). Those who can visit the Technology Service Desk in person are encouraged to do so. To proceed with requesting help remotely:

1. Submit this form.
2. You'll be contacted back via email with further instructions on how to submit your ID.
3. Please note that we may be unable to process your request outside of regular business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.).

Last four digits of your social security number

Enter the last four digits of your Social Security Number

From your most recent term of attendance, list one class you took and the letter grade you received in it

How many credit hours are you currently registered for?

Are/were you an Oregon resident for tuition purposes?

Yes No

Did you apply to the UO as a degree seeking student?

Yes No

If yes, what was your intended major when you applied?

Which high school did you attend?

Have you applied/did you apply to graduate with an undergraduate degree?

Yes No

Can you name any prior colleges you attended before UO?

Additional notes or comments

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Other Fields

Your name

Your email address

Verification Code