How to Fix UO Secure Connectivity Issues Using UO Wi-Fi Setup (iOS)

Overview

If you're unable to connect to UO Secure, and you've confirmed your login information is correct, your iOS device is updated, and you've tried any known troubleshooting steps, follow the steps in this article to learn how UO Wi-Fi Setup may be used to fix the issue (in most cases).

Step 1: Forget UO Secure Network

  1. Open Settings and tap on Wi-Fi
  2. Tap the blue information icon next to UO Secure
  3. Turn off Auto-Join, then tap Forget This Network
    Two screenshots side-by-side, the first (left) showing the Settings page for an iOS device with a red box to highlight the 'Wifi' tab, and the second (right) showing the 'UO Secure' WiFi settings with a red box to highlight the 'Auto-Join' toggle button.
  4. Go back to the Wi-Fi page and toggle the Wi-Fi from on to off, and then back to on again. In the steps below, we will use UO Wi-Fi Setup to reconnect to UO Secure.
    Two screenshots side-by-side, the first (left) showing the Settings page for an iOS device with a red box to highlight the 'Wifi' tab, and the second (right) showing the WiFi settings page with a red box to highlight the toggle button to turn Wifi on/off.

Step 2: Connect to UO Wi-Fi Setup

  1. Connect to the UO Wi-Fi Setup network.
  2. Navigate to the following URL. 
    • https://cloud.securew2.com/public/49980/UO_Secure/
  3. Type in your Duck ID and tap the button JoinNow.
    Screenshot of the UO Wi-Fi Setup page with a red line to highlight the Enter your Username box and a red box surrounding the JoinNow button.
  4. Under the pop-up message "This website is trying to open Settings to show you a configuration profile. Do you want to allow this?", tap Allow.
    Screenshot of popup on the UO Wi-Fi Setup page asking the user to allow the website to open a configuration profile with a red box to highlight the Allow option
  5. On the pop-up tab Install Profile, tap Install.
    Screenshot of the installation package window open with a red box to highlight the button to Install
  6. Enter your iOS device's passcode, then tap Done.
  7. Tap Install.
  8. On the pop-up tab Enter Password, type in your Duck ID password.
  9. Tap Done.
    Screenshot of what the installation page looks like when the installation is complete with a red box to highlight the Done button

Step 3: Reconnect to UO Secure

  1. Open Settings and tap on Wi-Fi.
  2. Under the Choose a Network... list, tap on UO Secure.
  3. You should now be connected to UO Secure!

Additional Assistance

If you need additional assistance, please contact the Technology Service Desk.

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