Fixing common UO Secure connectivity issues (iOS)

If your login information is correct and your device is updated, and you've tried most basic known troubleshooting methods to attempt to connect to UO Secure but it still won't connect, then this article will teach you how to fix the issue in most cases.

Overview

If you're unable to connect to UO Secure, and you've confirmed your login information is correct, your iOS device is updated, and you've tried any known troubleshooting steps, follow the steps in this article to fix the issue (in most cases).

Issue 1: I was previous connected to the network, but can no longer connect

Resolution: Remove the UO Secure profile, then reconfigure the certificate.

Removing the profile certificate

1. Open Settings and tap on VPN & Device Management
2. Go to Configuration Profile section and select the University of Oregon UO Secure certificate
   
3. This will open the Profile screen. Select Remove Profile.
   

Reconfigure UO Secure certificate

1. Go to Set up UO Secure.
2. Sign in with your full UO email address and password and tap the button JoinNow.

See Configuring UO Secure Wi-Fi (iOS) for remaining setup steps.

Issue 2: "Network not in Range" error while running connection process

Resolution: Forget the network and reconnect

1. Off campus: This is normal, and your device should connect automatically when you come to campus. (The error message may also say your password may be incorrect—which may be true if you get to campus and your device doesn't connect automatically; see below.)
2. On campus: Your password is likely incorrect. You may need to start the process over again, or visit the Technology Service Desk for help.

Issue 3: Private Relay interference

Resolution: Turn off Limit IP Address Tracking for the UO Secure network

Scenario: This might happen when you are properly authenticated and connected to the network and still do not have any internet access. You won't see any error messages.

1. Open the Settings app, then tap Wi-Fi.
2. Next to the Wi-Fi network, tap the More Info button .
3. Scroll down and tap Limit IP Address Tracking.

See Manage iCloud Private Relay for specific websites, networks, or system settings (Apple Support) for more information. 

Need help?

For assistance, see the Technology Service Desk.