Overview
Learn more about 1Password through frequently asked questions compiled from its rollout to campus.
Questions
Select the title of each accordion panel in order to see its contents.
- You can use 1Password to store and autofill your Duck ID password for UO logins, including Shibboleth single sign-on and the UO Microsoft login.
- If you would like to start autocompleting that login screen, you can store your Duck ID password within 1Password.
- You’ll have to choose a separate password for 1Password itself.
- You should always choose a unique password for your 1Password account that is different from your Duck ID password.
- If you’ve set up biometric unlock on your device — such as fingerprint or facial recognition — then you can still access your passwords on your phone or laptop even if you can't connect to 1Password. You can still use 1Password even if you don’t have a network connection, or if 1Password experiences a service outage.
- If you use 1Password without an active connection, your vaults work in cached mode. Any changes you make won’t sync until 1Password is back online.
- You will need your account’s Emergency Kit in order to recover your account. 1Password recommends printing it then storing it in a secure place.
- Warning: Information Services is unable to recover your individual or personal account for you.
- We recommend using shared vaults — with multiple owners — for anything you’d like to share with your team or department, or that may be needed by your colleagues or successor after you leave the UO. With a shared vault, even if one owner forgets their password, the shared vault will still be usable. If all owners depart from the UO, Information Services can assign a new owner.
Note: The Duo Mobile app has a restore feature for your two-step login configuration for your account too. See
Duo Restore for more information.
- No. 1Password is optional at this time.
- However, we strongly recommend it because it provides important security benefits.
- Yes. However, you can only have one password manager set to autofill your passwords.
- If you have multiple password managers, you’ll need to manage them carefully. It can reportedly be done through the browser extensions provided by each password manager being used.
- Once a password is entered, you will be able to choose where it is stored.
1Password prompts for a secret key and two factor authentication every time you sign into a new device. New device examples include:
- First time sign in to a browser extension or mobile/desktop application
- Sign in to a browser extension or mobile/desktop application that has been de-authorized
- First time sign in to 1Password website from a web browser
- First time sign in to 1Password website after cookies and cache have been cleared
We strongly recommend that 1Password users set up multiple clients to access the service, minimally the browser extension and a corresponding desktop application.
Need help?
See 1Password Request Support to submit a request ticket for recovering a shared vault.