Question
How can I permanently delete my files from my Dropbox account?
Solution
Users are able to permanently delete files and folders that they own or if they are the only user to have accessed a file or folder that they do not own.
Please Note:
- Deleted files don't count against your storage quota, so permanently deleting them won’t free up space.
- If other Dropbox users have a copy of the files that you permanently delete, their copies won’t be deleted.
The files or folders must first be deleted:
- Log in to dropbox.com using your UO email address.
- Hover over the file or folder and click the three-dot icon "…" (ellipsis).
- Click Delete.
- Click Delete again to confirm.
Once the file or folder is deleted:
- Click Deleted files in the left sidebar.
- Check the box next to the file or folder you’d like to permanently delete.
- Click Permanently delete.
- Enter the password you use to log into your Dropbox account.
- Click Permanently delete again to confirm.
Need help?
For files that you are not able to delete, you may need administrative help, select Create a Ticket on this page for assistance.