How to connect your router to ResNet

Overview

All residents living in off-campus university apartments have access to the Internet at no extra cost, but must provide their own router. In order for the router to connect to the Internet, it must be registered. The router will then need to be re-registered in exactly one year.

Contact Information

If you would like assistance at anytime, please feel free to reach out to ResNet by submitting a ticket, or giving us a call at 541-346-4223.

We are available Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding university-recognized holidays.

How to register your router

Guidelines for a router

ResNet recommends that you buy a router that supports Wi-Fi 6 for the best user experience and to take full advantage of the network speed.

• Please make sure that you purchase a router, not a modem, nor a router-modem combo.
• You will know if its a modem if there is a coaxial connection on the back of the device; you need a standalone router.

Find the MAC address

Finding the MAC address can be easy or difficult depending on the model and brand of router.

Most of the time, the MAC address can be found by looking at the bottom of the router, looking for a number in hexadecimal notation labeled MAC, but in most cases, this is not the MAC address needed during registration; it will need to be altered.

Alter the MAC Address

In most cases, the MAC address printed on the bottom of the router is the wrong MAC address. The correct one is close in sequence with the one printed on the bottom. The last character of the MAC address will need to be changed (usually increasing the value by 1). For example:

Special alteration cases

The numbers in a MAC address are in hexadecimal notation. The numbers will include the characters 0-9, A-F.

• If the last character ends in a 9 before alterations, then it becomes an A, if it ends in an F, then it becomes a 0 and the second to last character increase by 1.
  • For example:
    • a MAC address ending in 19 would change to 1A.
    • a MAC address ending in 1F would change to 20.
    • In rare cases, a MAC address ending in FF would change to 00.

Likely change by router brand

Now, identify the brand of router you have and make note of the likely change that needs to happen. Use this table to determine if any modifications are necessary.  

Registering the MAC address online

Now that the MAC address has been changed accordingly, you must register it online following these steps:

1. Navigate to ise-guest.uoregon.edu from any web browser with Internet access. 
2. Sign in with your Duck ID and password associated with it.
3. Agree to the use terms.
4. Create a new device by clicking on the green Add button on the top left.
5. Give your router a name contain only letters or numbers.
   1. Note: This name is only for the ResNet portal and will not affect your Wi-Fi name or be visible to anyone else. Most people go with Router.
6. Enter the MAC address that was changed. Please double-check the entry.
7. Click Submit.
8. Please keep record of the changed MAC address, as your registration will expire one year from the date of registry.
9. Make sure that you go through the router setup process instructions given with your router.

FAQ

What do I do if my router isn't connecting after registration?

• Check the lights on your router, especially the Internet light.
  • If your router was working and then stopped, and you've been using it for a year, the registration most likely expired. You may need to re-register.
• Check to make sure that you are plugged into the correct port.
  • The best way to check is by looking at the internet status light on the router, or call ResNet at 541-346-4223 to verify the active port.
• Ensure your Ethernet cord is plugged in correctly.
• Check that the MAC address entry entered in ise-guest.uoregon.edu
• Make sure your device is a standalone router and not a modem or router-modem combo.
  • A modem usually has a coaxial connection and only one Ethernet port
  • A router usually has multiple Ethernet ports

I have moved my router to a new jack, but it isn't working.

• Only one network jack is active in a unit at a time, but can be moved to a new location.
• Submit a request ticket on the Wired Networking Support service page.

How long after registration should my router start working?

• After registration, it takes about 10-20 minutes for the router to receive access to the UO network.
• If it doesn't work after 20 minutes, restart the router.
• If issues continue, please call ResNet at 541-346-4223.