How to connect your router to ResNet

This article offers a step-by-step guide on router registration with ResNet. It covers router selection, MAC address identification and alteration, and online registration. Additionally, it provides solutions for common post-registration issues and advises on further support channels.

Overview

All residents living in off-campus university apartments have access to the Internet at no extra cost, but must provide their own router if they want wireless. In order for the router to connect to the Internet, it must be registered. The router will expire after one year and need to be re-registered.
 

How to register a router

Registering the MAC address

Once you have the MAC address of your router, it can be registered with these steps below.

1. Navigate to the Device Registration Page. 
2. Sign in with your Duck ID and password associated with it.
3. Click Create Device at the top left.
4. Enter the MAC address, Device name, and Notes.
5. Click Submit.
6. A finished page will show. Double check that the MAC address matches your router.

 

Find the MAC address

Finding the MAC address can be easy or difficult depending on the model and brand of router.

Most of the time, the MAC address can be found by looking at the bottom of the router, looking for a number in hexadecimal notation labeled MAC, but in most cases, this is not the MAC address needed during registration; it will need to be altered.

Alter the MAC Address

In most cases, the MAC address printed on the bottom of the router is the wrong MAC address. The correct one is close in sequence with the one printed on the bottom. The last character of the MAC address will need to be changed (usually increasing the value by 1). For example:

MAC address location	MAC address
MAC on the bottom of the router	A0:04:60:61:D9:50
MAC after the change	A0:04:60:61:D9:51

Special alteration cases

The numbers in a MAC address are in hexadecimal notation. The numbers will include the characters 0-9, A-F.

• If the last character ends in a 9 before alterations, then it becomes an A, if it ends in an F, then it becomes a 0 and the second to last character increase by 1.
  • For example:
    • a MAC address ending in 19 would change to 1A.
    • a MAC address ending in 1F would change to 20.
    • In rare cases, a MAC address ending in FF would change to 00 and increase the 3rd to last character.
       

Likely change by router brand

Use this table to determine the MAC address changes needed by brand.  

 

FAQ

What do I do if my router isn't connecting after registration?

• Check the lights on your router, especially the Internet light.
  • If your router was working and then stopped, and you've been using it for a year, the registration most likely expired. You may need to re-register.
• Check to make sure that you are plugged into the correct port.
  • The best way to check is by looking at the internet status light on the router, or call ResNet at 541-346-4223 to verify the active port.
• Ensure that the Ethernet cord is plugged in correctly.
• Check that the MAC address entry entered in the registration website.
• Make sure the device is a standalone router and not a modem or router-modem combo.
  • A modem usually has a coaxial connection and only one or two Ethernet ports.
  • A router usually has five Ethernet ports.

I have moved my router to a new jack, but it isn't working.

• Only one network jack is active in a unit at a time, but can be moved to a new location.
• Submit a request ticket on the Wired Networking Support service page.

How long after registration should my router start working?

• After registration, it takes about 5 minutes for the router to receive access to the UO network.
• If it doesn't work after 5 minutes, restart the router.
   

Contact ResNet

If you would like assistance at anytime, please feel free to reach out to ResNet by submitting a ticket, or giving us a call at 541-346-4223. We are available Monday through Friday from 9:00 a.m. to 5:00 p.m.