Enabling Location Settings for the Microsoft Teams app

Overview

Learn how to enable location settings and location services for Microsoft Teams. Teams needs information about your location to route 911 calls directly to your local 911 dispatch center.

Any location information that you manually enter in Teams should be saved and reused by the application when you return to that location. You can verify your location information using the instructions below.

See also Guidance about calling 911 in Microsoft Teams.

Information

Please select from the following list of operating systems.

• Windows 10
• macOS
• iOS
• Android

Windows 10

Step 1: Adjusting Windows settings

1. Go to  Start
2. Select Settings
3. Choose Privacy, then Location.
4. Switch the Allow apps to access your location setting to On.
5. Switch on Let desktop apps access your location

Step 2: Verifying the settings in Teams

Once your location settings are enabled for Teams, as described above:

1. You can check your emergency location in Teams below the dial pad in the Calls tab or at the bottom of the Calls section within your Teams Settings.
2. You can add, confirm, edit, or reset your emergency location.

macOS

Step 1: Adjusting System Preferences

1. In macOS, click on the  in the menu bar.
2. Choose System Preferences
3. Click on the Security & Privacy icon
4. Click on the Privacy tab
5. Click the Lock icon in order to unlock the settings for you to change. Enter your computer user name and password to unlock it.
6. Choose Location Services from the list on the left.
7. On the right-hand side of the pane, make sure that Enable Location Services is checked.
8. Scroll through the list and check the box next to Microsoft Teams Helper (GPU).
9. Close System Preferences.

Step 2: Verifying the settings in Teams

Once your location settings are enabled for Teams, as described above:

1. Close and re-open Microsoft Teams.
2. Click on the three-dots more options menu to the left of your name in the upper-right corner of the application window.
3. Click on the Settings icon.
4. Choose Calls on the left.
5. Scroll down on the right-hand side of the window until you see the Emergency Location section.
6. You can also check your emergency location in Teams below the dial pad in the Calls tab
7. You can add, confirm, edit, or reset your emergency location.

iOS

Step 1: Adjusting iOS Settings

1. Go to Settings
2. Go to Privacy > Location Services 
3. Scroll down to Teams
4. Under Location, select While Using or Always
5. Select the Precise Location toggle (recommended)

Step 2: Verifying in Teams

1. Select Chat
2. Go into an existing chat or create a new chat
3. Select the plus icon to the left of the message editor field and select Location
4. A map of your location will appear with your location indicated by a pin. The street address of your location will also be visible along the bottom of the screen.
5. Unless you want to send your current location to your chat, select the X  icon on the upper-left corner of the map, and again near the message editor field to go back.

Android

Step 1: Adjusting Android Settings

1. Go to Settings > Apps,
2. Scroll or search for Teams
3. Select Permissions > Location
4. Select Always or While Using the App
5. Turn on the Use Precise Location setting (recommended)

Step 2: Verifying in Teams

1. Select Chat
2. Go into an existing chat or create a new chat
3. Select the plus icon to the left of the message editor field and select Location
4. A map of your location will appear with your location indicated by a pin. The street address of your location will also be visible along the bottom of the screen.
5. Unless you want to send your current location to your chat, select the X  icon on the upper-left corner of the map, and again near the message editor field to go back.

Additional Resources

Please consult the Teams calling knowledge base articles for more information.