Fixing common UO Secure connectivity issues (iOS)

Overview

If you're unable to connect to UO Secure, and you've confirmed your login information is correct, your iOS device is updated, and you've tried any known troubleshooting steps, follow the steps in this article to fix the issue (in most cases).

Issue 1: I was previous connected to the network, but can no longer connect

Resolution: Remove the UO Secure profile, then reconfigure the certificate.

Removing the profile certificate

1. Open Settings and tap on VPN & Device Management
2. Go to Configuration Profile section and select the University of Oregon UO Secure certificate
   
3. This will open the Profile screen. Select Remove Profile.
   

Reconfigure UO Secure certificate

1. Go to Set up UO Secure.
2. Sign in with your full UO email address and password and tap the button JoinNow.

See Configuring UO Secure Wi-Fi (iOS) for remaining setup steps.

Issue 2: "Network not in Range" error while running connection process

Resolution: Forget the network and reconnect

1. Off campus: This is normal, and your device should connect automatically when you come to campus. (The error message may also say your password may be incorrect—which may be true if you get to campus and your device doesn't connect automatically; see below.)
2. On campus: Your password is likely incorrect. You may need to start the process over again, or visit the Technology Service Desk for help.

Need help?

For assistance, see the Technology Service Desk.