Fixing common UO Secure connectivity issues (macOS)

Overview

If your login information is correct and your Mac device is updated, and If you've tried most basic known troubleshooting methods to attempt to connect to UO Secure but it still won't connect, then this article will teach you how to fix the issue in most cases.

Issue 1: I was previously connected to the network, but can no longer connect

Resolution: Forget the network and reconnect

1. Select the Wi-Fi icon in the top-right (on the top bar).
2. Select Wi-Fi Settings...
3. Select Details... at the bottom of the window if you're currently connected to the network you want to forget, or the three dots within a circle next to it in the Known Networks list, and choose Forget This Network...

If Forget This Network... is greyed out, continue with these instructions:

1. Select General on the left-hand side of your Settings window. 
2. Select Device Management.
3. Select either University of Oregon eduroam or University of Oregon UO Secure so it is highlighted.
4. Click the – at the bottom of the Settings window. 
5. Repeat for the other configuration profile. 

Reconnect to UO Secure

1. Visit wifi.uoregon.edu and select Get connected. 
2. Follow the on-screen instructions displayed on that site. 

See Configuring UO Secure (macOS) for more detailed steps. 

Issue 2: "Network not in Range" error while running connection process

Resolution: Forget the network and reconnect

1. Off campus: This is normal, and your device should connect automatically when you come to campus. (The error message may also say your password may be incorrect—which may be true if you get to campus and your device doesn't connect automatically; see below.)
2. On campus: Your password is likely incorrect. You may need to start the process over again, or visit the Technology Service Desk for help.

For assistance, see the Technology Service Desk.

Issue 3: Repeated Keychain authorization prompts after connecting

Resolution: Ensure Always Allow is enabled

1. Press the Esc key repeatedly to close out any actively open Keychain prompts.
2. Once the prompts are all closed out, turn off your Wi-Fi using the toggle switch in the ​​​​​​​Wi-Fi drop-down in the Menu Bar.
3. Turn the Wi-Fi back on with the same toggle and select UO Secure.
4. You will then be presented with a knew keychain prompt - enter your device keychain password and press Always Allow. 
   1. Do not press Enter/Return - this will default to a single time allow. 
5. ​​​​​​​​​​​​​​After UO Secure finishes connecting, toggle your Wi-Fi to eduroam​​​​​​​ and repeat the process of selecting Always Allow.
6. To confirm the fix has taken effect, turn your Wi-Fi off and on again - when you connect to UO Secure or eduroam now you should not receive another prompt.

If you do please reach out for assistance via ​​​​​​​Wi-Fi Support Request.