Microsoft Teams Support

Use this service to request support for Microsoft Teams, including but not limited to:

  • Audio calling or Teams calling with dial pad
  • Videoconferencing
  • Chat (instant messaging)
  • Collaboration, including team creation and management
  • Presence
  • Screen sharing
  • And more!

See the Related Articles on this page (on the right or below) for information about installing and setting up Microsoft Teams on various operating systems.

How to Create a Ticket

To request support, click Create a Ticket (top right of the page) and provide the requested information.

Availability and Access

Current UO affiliation

Microsoft Teams is expected to be available 24 hours a day, 7 days a week, 365 days a year.

If your computer is managed by IT staff in your unit, please consult them before trying to install Microsoft Teams.

Questions

If you have any additional questions, view the Contact Technology Help page.

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Related Articles (53)

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Adding a Microsoft Teams team to an existing Office 365 group and team site.
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Best practices recommendations and guidelines for using Microsoft Teams.
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This article will guide you through the steps to block a contact (i.e., spam caller, etc.)
Blocking Teams Notifications from Specific Users
Hiding and muting users in Microsoft Teams
Call Answering Rules and Call Groups
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Call forwarding options in Microsoft Teams
Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.
Call Groups and Call Queues in Microsoft Teams
An overview of call groups and call queues in Microsoft Teams.
Call Management: Hold and Transfer
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Call quality in Microsoft Teams
Learn some quick troubleshooting tips for call quality problems. Plus, learn about the Call Health panel in Teams.
Caller ID in Microsoft Teams
Learn how caller ID works in Microsoft Teams.
Calling scenarios in Microsoft Teams
Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.
Calling through Microsoft Teams
How to place a call through Microsoft Teams.
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Change your notification settings in the channel to maximize your efficiency and work with minimal interruptions.
Changing privacy settings in Microsoft Teams
This article is designed to guide Microsoft Teams users through the process of setting a team's visibility from public to private.
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Learn how to clear the application cache in Microsoft Teams.