Smartsheet Support Request

Use this service to request Smartsheet support, including but not limited to:

  • New licensed account
  • Upgrade unlicensed account to licensed account
  • Transfer existing license to someone else
  • Add Group Admin permission
  • Terminate license
  • Report an issue

See the following for more information:

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the requested information.

Licensed accounts are for individuals who will need to build/create sheets, reports, dashboards, etc., in Smartsheet. For new licensed account requests, account upgrade requests, and license transfer requests, you will need to provide a fund index code to charge the license fee.


Currently, the cost of a Smartsheet license is $450.00 per user per year. The cost of the license is prorated through June 30 each year. 

Availability and Access

UO affiliation (faculty, staff, and some students)

You can expect this service to be completed in 15 business days.


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket

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Service ID: 48714
Fri 2/5/21 9:35 AM
Thu 9/21/23 2:36 PM