Recovering Zoom cloud recordings from the trash

Issue

I want to recover a Zoom cloud recovering that I or the university recently deleted.

Process

If the recording has been in the Trash less than 30 days, you can temporarily recover it:

  1. Navigate to the UO Zoom web portal.
  2. In the left navigation menu, choose Recordings.
  3. Choose the Trash tab.
  4. Select the Recover link on the right. The recording will temporarily move back to your main Recordings page (on the Cloud recordings tab).
Note: Recovered recordings more than 90 days old will automatically move back to the Trash after 24 hours, and will still be deleted by UO's Zoom recording and transcript auto-deletion setting.

Permanent Deletion

If the cloud recording is no longer in the trash, that means it's been permanently deleted. At that point, it can’t be recovered — not even by Zoom. 

Additional information

Need help?

If you have any questions or need assistance, please contact Zoom Support.

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