Overview
Learn how to make and receive Teams calls to and from contacts at the UO and outside the UO.
Table of contents
Calling a UO employee
From the desktop or web application
Option 1: From the Calls screen
Go to the Calls screen then search for your colleague's contact information from the search field above the dial pad.
Enter their name or phone number into the field, select them from the search results, then select Call to start the call.
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Option 2: From the Chat screen
Select the Teams classic or Microsoft Teams (work or school) tab depending on your Teams version.
Go to the Chat screen then go to a recent chat with the colleague you wish to contact, then select the icon from the top-right to start the call.
Note: This will initiate a call through the Teams Audio Chat (not the phone service). Additionally, you can select the icon next to the icon to call through their phone extension.
Go to the Chat screen then go to a recent chat with the colleague you wish to contact, then select the icon from the top-right to start the call.
Note: This will initiate a call through the Teams Audio Chat (not the phone service). Additionally, you can select the icon next to the icon to call through their phone extension.
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From the mobile application
Option 1: Using the dial pad
Go to the Calls tab, select the + icon to view the dial pad.
Select the phone number, then select the icon to start a call.
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Option 2: Using their contact card
Go to the Calls tab, then enter the contact's name
Select the contact card icon
Select either the phone icon to use Teams Audio Chat or their phone number to call their extension using the phone service.
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Calling external contacts
From the desktop or web application
Go to the Calls tab, then enter in the ten-digit phone number of the contact you wish to call using the search field or the dial pad below it.
Select Call to start the call.
From the mobile application
Option 1: From the dial pad
Select the Calls tab then select the + icon to view the dial pad.
Enter the ten-digit phone number of the contact you wish to call using the dial pad, then select to start the call.
Option 2: From the People tab
Additionally, you can select People to search through the Global Address List and your smartphone's contact list. Select to start the call.
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Receiving calls
From UO contacts
Through the desktop or web application
- If you receive a call from someone on campus, you will be notified through a pop-up window on the upper-right corner of your screen.
- Select the to answer with your video capabilities and to answer with audio capabilities only.
Through the mobile application
- The incoming call will use your device's default method of showing an incoming call with the contact's name and it will indicate that it is coming from Microsoft Teams.
- Select the to answer with your video capabilities and to answer with audio capabilities only.
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From External contacts
Through the desktop or web application
- If you receive a call from an external contact, the phone number or ID of the caller will appear in a pop-up window in the upper-right corner of your screen.
- Select the icon to answer the call.
Through the mobile application
- The incoming call will use your device's default method of showing an incoming call with the contact's phone number or ID.
- Select your phone's call answer button to pick up the call.
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