Zoom: How to Verify Your Account is in the UO HIPAA Environment


For UO Zoom users who handle HIPAA-regulated data (i.e., counseling and medical patient records), a HIPAA-compliant environment is available that includes Zoom. To confirm whether your UO Zoom account has already been moved to this environment, follow the instructions below.


  1. In a web browser, sign in at https://uoregon.zoom.us using your UO credentials.
  2. Once signed in, click on Account Profile in the left-side menu.
  3. On your Account Profile page, you'll see one of the following scenarios:

Standard Tenant users will see:

  • Account Name: University of Oregon
  • Account Owner: zoom@uoregon.edu
  • Account Number: 50206799
    Zoom Account Profile screen showcasing the standard tenant

HIPAA Tenant users will see:

  • Account Name: Protected
  • Account Owner: zoomsubh@uoregon.edu
  • Account Number: 52120036
    Zoom Account Profile screen showcasing the HIPAA tenant


If you believe you should be seeing information on your profile page that indicates you are in the HIPAA tenant, but aren't, try the following:

  • Log out of Zoom, then log back in again. Sometimes this is required for the information on your profile page to update.
  • Clear your browser's cookies and Internet cache. How to do this depends on your browser.
  • Open a Private or Incognito browser window, then repeat the instructions above. Again, the name of this feature and how to implement it varies depending on your browser.

Additional resources

For additional support submit a ticket request using the HIPAA VDI Help Request form.


Article ID: 104715
Tue 4/7/20 4:36 PM
Tue 11/15/22 4:49 PM