Duck ID Password & Duo Bypass Code Help

Acknowledgment of In Person Support

By checking this box, you confirm that you understand faster service may be available by visiting the Technology Service Desk in person instead of using this form (located in 036 EMU; hours M-F 8am-5pm; bring photo ID).

I understand that service may be faster in person.

Acknowledgment of Web Service Wait Times on Identity Verification

By checking this box, you confirm that you understand the processing of this form isn't automated. You'll be waiting for help desk staff to validate your information and reply to you via email with next steps.

I understand that I'll be waiting for staff to manually work my request.

What type of account help do you need?

Duck ID password reset Temporary Duo bypass code Only update Duck ID claiming and recovery email address

Is there a former name UO may have on file for you?

If you have a former name with the University of Oregon, please enter it here.

Have you claimed your Duck ID (do you have a UO Email address)?

Yes, I have claimed my Duck ID

No, I have NOT claimed my Duck ID

Enter your Duck ID

Enter your 95 Number

You can find your 95 number on the back of your Flock ID card.

Provide an alternate non-University of Oregon email address

If you do not have an alternative email, enter "I don't have a non-UO email", and ensure you provide a good phone number to reach you.

Non-UO Emails Only: Don't enter your @uoregon.edu email here, or we may not be able to notify you of any account changes.

Optional: Also update Duck ID recovery email address

If you check the box below, we will set this email address on your Duck ID account for future claiming and recovery use.

Check here to have this non-UO email address set as your Duck ID claiming and recovery address

Phone number where you can be reached (include full number with area code)

Next Steps

After submitting this request, you must call the Technology Service Desk at 541-346-4357 to connect with a team member to verify your identity via video call. Please make sure you can meet the requirements below before calling.

Video Call Requirements

Please make sure you can meet the requirements below before calling during our available phone support hours.

A valid acceptable form of Photo ID
- Flock Card (UO ID card)
- Driver's license
- Passport
- Other state-issued ID
A stable internet connection
Good lighting and clear visibility of your face and ID
A device with a webcam or front-facing camera
- Please note: to use a mobile device or a tablet for this process, you will have to download the free Microsoft Teams app from the appropriate app store. You can download it ahead of time, or you will be prompted to do so later while working with the team member.

After you've completed a call with one of our team members to verify your identity, your request will be escalated for further processing. You can expect to receive a response within 2-3 business days.

Requirements Confirmation

I understand I must meet the requirements above when I call the Technology Service Desk

Additional notes or comments

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Your name

Your email address

Verification Code

Duck ID Password & Duo Bypass Code Help

Next Steps

Video Call Requirements

Other Fields