Duck ID Password & Duo Bypass Code Help

If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit: https://service.uoregon.edu/TDClient/2030/Porta...

What type of account assistance do you need?

Duck ID password reset Temporary Duo bypass code Update Duck ID claiming and recovery email address

What is the reason you need a temporary code?

Select the reason for a temporary code.

I don’t have my Duo device with me

I got a new phone and/or need to reactivate Duo Mobile

I need to log in somewhere my Duo device isn’t allowed (for example, a testing center)

I’m abroad and can’t use my US phone

Other, please describe

Did you get a new phone number?

Yes

Reactivate Your Phone

If your phone number is the same, you can reactivate Duo Mobile without a bypass code by following this guide https://service.uoregon.edu/TDClient/2030/Porta...

International Phone Number

If you have an international phone number, it probably works with Duo! See this guide for tips registering your international number https://service.uoregon.edu/TDClient/2030/Porta...

Other, please describe

Describe the reason you need the temporary code.

UO Email (email you are requesting a new password for)

Is there a former name UO may have on file for you?

If you have a former name with the University of Oregon, please enter it here.

Date of Birth

Non-UO email address where you can be reached

This should be a non-UO email that belongs to you and that you currently have access to. We will communicate with you about this request at this address.

Optional: Update Duck ID Recovery Address

If you check the box below, we will set this email address on your Duck ID account for future claiming and recovery use.

Check here to have this non-UO email address set as your Duck ID claiming and recovery address

Phone number where you can be reached (include full number with area code)

Were you born after 1970?

Yes No

Are you currently or have you ever been a UO student?

Yes No

Next Steps

We are unable to verify your identity outside of business hours due to FERPA regulations.

1. Submit this form
2. Visit https://service.uoregon.edu/TDClient/2030/Porta... for instructions on providing an Identity Selfie
3. A UO staff member will contact you during business hours (M-F, 8am-5pm) with further instructions

Last four digits of your social security number

Enter the last four digits of your Social Security Number

From your most recent term of attendance, list one class you took and the letter grade you received in it

How many credit hours are you currently registered for?

Are/were you an Oregon resident for tuition purposes?

Yes No

Did you apply to the UO as a degree seeking student?

Yes No

If yes, what was your intended major when you applied?

Which high school did you attend?

Have you applied/did you apply to graduate with an undergraduate degree?

Yes No

Can you name any prior colleges you attended before UO?

Additional notes or comments

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Other Fields

Your name

Your email address

Verification Code