Duck ID Password & Duo Bypass Code Help

This form is designed for use by individuals who can't visit the Technology Service Desk in person.
Acknowledgment of In Person Support
By checking this box, you confirm that you understand faster service may be available by visiting the Technology Service Desk in person instead of using this form (located in 036 EMU; hours M-F 8am-5pm; bring photo ID).
Acknowledgment of In Person Support
Acknowledgment of Web Service Wait Times on Identity Verification
By checking this box, you confirm that you understand the processing of this form isn't automated. You'll be waiting for help desk staff to validate your information and reply to you via email with next steps.
Acknowledgment of Web Service Wait Times on Identity Verification
What type of account help do you need?
What type of account help do you need?
Why do you need a temporary bypass code?
Select the reason for a temporary code.
Why do you need a temporary bypass code?
Did you get a new phone number?
Did you get a new phone number?
Reactivate Your Phone
If your phone number is the same, you can reactivate Duo Mobile without a bypass code by following this guide https://service.uoregon.edu/TDClient/2030/Porta...
International Phone Number
If you have an international phone number, it probably works with Duo! See this guide for tips registering your international number https://service.uoregon.edu/TDClient/2030/Porta...
Describe the reason you need the temporary code.
If you have a former name with the University of Oregon, please enter it here.
This should be a non-UO email that belongs to you and that you currently have access to. We will communicate with you about this request at this address.
Optional: Update Duck ID Recovery Address
If you check the box below, we will set this email address on your Duck ID account for future claiming and recovery use.
Optional: Update Duck ID Recovery Address
What year were you born?
This question ensures you're presented with the correct form options below.
What year were you born?
Are you a student?
Select YES if you've been a student at any time. This includes freshman, transfer, undergraduate, graduate, law, and non-degree seeking students (such as Community Education Program), as well as class auditors. It also includes past, present, and future terms and semesters. New students who haven't taken a class yet can just say that in the class and grade related questions below.
Are you a student?
Next Steps
We're required to check your photo ID due to federal student privacy regulations (FERPA). Those who can visit the Technology Service Desk in person are encouraged to do so. To proceed with requesting help remotely:

1. Submit this form.
2. You'll be contacted back via email with further instructions on how to submit your ID.
3. Please note that we may be unable to process your request outside of regular business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.).
Enter the last four digits of your Social Security Number
Are/were you an Oregon resident for tuition purposes?
Are/were you an Oregon resident for tuition purposes?
Did you apply to the UO as a degree seeking student?
Did you apply to the UO as a degree seeking student?
Have you applied/did you apply to graduate with an undergraduate degree?
Have you applied/did you apply to graduate with an undergraduate degree?
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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Other Fields

Your name
Verification Code