Qualtrics FAQs


Faculty, staff, and students can use UO Qualtrics, sign-in with your Duck ID and password for access.

For all other Qualtrics-related documentation not listed below, visit the Qualtrics University resource site.


How do I use the file upload feature?

The File Upload Feature allows Qualtrics users to attach a file that participants can download to a survey question. This feature needs to be enabled through a ticket request

Once the feature is enabled, you may consult the Qualtrics knowledge base article on Downloadable Files or follow the steps below.

  1. Navigate to the Survey tab and click on the question text that you want to be able to edit. 1. Navigate the survey tab and click on the question text that you want to be able to edit
  2. Click on the Rich Content Editor tab 
    Click on the Rich Content Editor tab above the question text.
  3. Click on More...
    Click the More... button
  4. Click the Insert File icon 
    Click the insert file icon
  5. Choose the file from your Qualtrics library or upload the file from your computer, then click Upload a New FileChoose the file from your Qualtrics account or upload it, then click Upload New File
  6. Place the file link where you would like it to appear in the question text
    Place the file link where you would like it within the question text

How can I request transfer of ownership of a Qualtrics survey?

Please have the current owner of the survey submit a request using the Qualtrics Survey Support service page.

Please note that if the current owner of the survey is no longer at the university, please have an IT Director, Dean or Department Head submit the request for transfer.

How do I get started using the Offline Survey app?

Follow these instructions:

  1. Search for Qualtrics Surveys in the App Store or Google Play Store. You can also download the Qualtrics Surveys app to your device:
    1. iPad
    2. iPhone
    3. Android Tablets & Smartphones
  2. Open the App on Your Device
    • Before you enter your credentials, make sure to orient your iPad vertically (portrait orientation) as all of the required fields will not be visible or allow you to scroll down if you try to log in with your iPad oriented horizontally (landscape orientation). Most Android mobile devices are not affected as they should only allow a vertical orientation normally; however, Android tablets may have the same issue.
    • Since the UO uses its own login system to access Qualtrics (Single Sign-On), the steps for connecting to your Qualtrics account are as follows:
      1. Open an Internet application on your mobile device (i.e. Safari, Chrome, or Browser) and go to http://oregon.qualtrics.com
      2. Log in to your Qualtrics account with your Duck ID and password
      3. Click your name on the top right of the screen and select Account Settings
      4. Click on Qualtrics IDs. 
      5. Find your Organization ID and API token.
        • If you don’t yet have an API token, click Generate API Token.
        • Highlight and copy the API token
      6. Go back to Qualtrics Offline Surveys app and tap the gray gear symbol to open the Settings section. 
      7. Double tap twice on the center of the user to reveal the hidden fields below username and password. 
      8. In the Username field, enter your Duck ID username, the # symbol, and oregon (e.g., duckid#oregon).
      9. Leave the password field blank and enter the API token you found online.
      10. Tap Save to complete the process.
  3. Tap the Survey You Wish to Download to Your Device. Once the survey is downloaded, you’re ready to start collecting responses offline. Survey responses will be stored on your device until you choose to upload them to your online account.
  4. Uploading Responses. Once you’ve collected your responses to a survey and have an active Internet connection, you can upload the responses into to your Qualtrics account.
Note: The purpose of the app is to collect face-to-face feedback without an Internet connection. The app was not designed to activate or edit a survey. When downloading surveys to your device, the app will notify you if any question modifications are needed. If you receive this notification, log in to Qualtricson your computer and use the mobile compatibility adviser to optimize your survey before downloading to your device.

How do I get support for Qualtrics and the Offline App?

There are several places you can get help:

What happens to our survey data if the university should not renew the site license?

If this scenario were to happen, Qualtrics has agreed to work with our users to export or migrate data in XML format.

Training and Support Resources

All support and training requests will be handled by Qualtrics with the exception of survey ownership transfers and enabling features.

Help can be found via the Help and Tutorials link in the application or via the support links provided below.


Article ID: 32753
Thu 6/29/17 2:31 PM
Wed 11/30/22 10:51 PM

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