How do I set how calls interact with my Teams experience? Can I make call groups?
Call answering rules are established to determine how to handle incoming calls.
Go to the three-dot more options menu in the upper-right then select Settings then select Calls.
- Calls ring me: Incoming calls are delivered to you.
- Also ring: Set up a simultaneous ring to another person or another phone number that belongs to you.
- Note: Simultaneous rings are not required to receive calls to a mobile phone. Teams delivers calls in sync to both the desktop and mobile application.
- If unanswered: Determine where the call is directed if not answered (i.e. voicemail, another person, delegate, etc.).
- Forward my calls: Set up call forward to another person or another phone number that belongs to you.
- Note: Forwarding calls to an external phone number will redirect calls from ringing first to Microsoft Teams.
- Ring for this many seconds: Determine how long the call should ring before being redirected (according to the answer rules established).
Establish a personal call group
A personal call group can be established by selecting Call group from either the Also ring or Forward to drop down. (Note: Department call groups (queues) will be established by IT.)
Begin by searching your directory to add people to the call group. Note: If you would like them to ring in a specified order, be sure to add them in first to last order.
Select the order you want your call group to receive your calls. Choose to ring them all at the same time, or in the order they are listed.
Call answering rules are established to determine how to handle incoming calls
Go to the three-dot more options menu in the upper-right then select Settings then select Calls. These settings will be in the Call handling and forwarding section.
- Forward all calls: If this toggle is selected, the voicemail management section will appear. You can set all calls to Forward to voicemail or Forward to another number or contact.
- When you receive a call: Incoming calls are delivered to you.
- Also ring a new number or contact: Set up a simultaneous ring to another person or another phone number that belongs to you.
- Note: Simultaneous rings are not required to receive calls to a mobile phone. Teams delivers calls in sync to both the desktop and mobile application.
- When you're in a call and receive another call: Determine where the call is directed if not answered (i.e. voicemail, another person, delegate, etc.).
- Do not redirect calls: The incoming call will drop after 20 seconds or whatever your setting is for the Ring for this many seconds before redirecting option.
- Redirect to voicemail: The incoming call will be redirected to voicemail (recommended)
- Redirect to a new number or contact: The incoming call will be redirected to a new number or contact (recommended for delegated numbers).
Establish a personal call group
A personal call group can be established by selecting Also ring a call group from either the When you receive a call or When you can't answer a call to drop down. (Note: Department call groups (queues) will be established by IT.)
Begin by searching your directory to add people to the call group. Note: If you would like them to ring in a specified order, be sure to add them in first to last order.
Select the order you want your call group to receive your calls. Choose to ring Everyone at once (default), or In the order below.
