Resolving Adobe Creative Suite Activation Failure


When opening an application associated with the Adobe Creative Cloud, there can be an error relating to an activation failure or an expired license. 

In some cases, the application(s) may allow you to continue to use it but it will behave as if you're using a free or trial version.

Please Note: You may have to repeat the process several times for the error to resolve. 


Signing out of your Adobe Creative Cloud account and signing back in usually resolves this issue.

How to resolve

Open your Adobe Creative Cloud application, select the Account icon in the upper-right corner, then select Sign out.

Note: You may also need to sign out of your account through the particular application as well.

Select Sign out from your Adobe Account menu

Sign back in with by entering your university email address.

Enter your university email address and select Continue.

Note: If you are prompted, choose Company or School Account to proceed.
Select Company or School if prompted.

This will redirect you to sign-in with your Duck ID and password.

Log in with your Duck ID and password.

Once authenticated, all Adobe Creative Cloud applications should be accessible as intended.

Additional resources

This article was derived from the Resolve trial and license expired errors article from Adobe. If the above steps do not work, you can consult their article for additional steps.

If you continue to experience this issue, and if you haven't already, please submit a ticket on the Desktops & Devices Support service page.

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Article ID: 140401
Fri 2/11/22 4:38 PM
Mon 2/27/23 4:26 PM