Adobe Sign Enterprise: How to Request Access


Adobe Sign (a.k.a. Adobe Sign Enterprise) is an agreement workflow and digital signature platform provided by Adobe. If you have worked with DocuSign or a similar product in the past, Adobe Sign provides the same functionality:

  • Add Digital Signature fields to PDF documents (a form of certificate-backed electronic signature)
  • Request signatures and track progress
  • Create and manage workflows for documents requiring multiple signatures, reviews, and approvals
  • Upload data in bulk to send agreements based on a template to many different signers
  • View and download audit records for activities performed on an individual document
  • Collaborate on shared workflows, template libraries, and documents with other Adobe Sign users on the same team

Adobe Sign is a paid service, in addition to the free Adobe Creative Cloud and Document Cloud apps available to current UO Staff/Faculty. If you don't require a certificate-backed digital signature, or the other features listed above, Adobe's Fill & Sign functionality is a free service available to current UO Staff/Faculty within the Adobe Acrobat Pro DC app and may serve your needs better.

The article below covers how to request access, costs to use the Adobe Sign service, and where to get help/support for issues that may arise when using Adobe Sign.

Table of Contents

This article covers the following topics:


Service Costs

Adobe Sign is charged as a low, flat fee per transaction. A transaction is a document sent from your account for signature. This per-transaction fee is visible on the UO's internal Adobe Sign software documentation page.

  • For example, a single document sent from your account requiring one or many signatures will only charge for 1 transaction.
  • A document can have up to 500 pages and 25 signers. The document file can be no larger than 10 megabytes (MB). 

Costs accrued per team, based on the number of transactions used over the calendar month, will be charged monthly to the funding source of their choice.

Requesting Access

Access to the UO's Adobe Sign service is available to all current Staff and Faculty who are also eligible for Adobe Creative Cloud access. If you aren't sure, refer to the Affiliation Resource Access Rules for your UO affiliation. Unfortunately, Adobe prohibits any exceptions to these access rules.

Access is requested via the Digital & Electronic Signature Services Support help request page. Please provide the following information in your access request:

  • A summary of the business case you will be using Adobe Sign to fulfill, as well as any requirements it will need to meet.
  • The fund index you would like to use to pay for transactions consumed by your team.
  • The number of users you would like to have access, as well as their DuckID's (note that shared/resource accounts cannot be provisioned access).
  • The approximate number of transactions your team plans to consume this year. This can be a very rough estimate and allows us to forecast purchasing requirements.

Requesting Help

Additional resources for how to use Adobe Sign are available, including the following:

Support requests for issues that may arise while using the software can be sent via the Digital & Electronic Signature Services Support help request page.

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Article ID: 119889
Fri 11/6/20 12:16 PM
Thu 2/22/24 3:15 PM

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