Wired Networking Support Request

Use this service to request assistance with wired networking (also known as Ethernet). You can request help with the following and you can still submit a ticket if your issue isn't listed:

  • Activate a network jack 
  • Move an active network connection to a different jack
  • Renumber a networked device
  • Problem with existing network
  • Network support in Residence Buildings (UO owned dorms and apartments, including Spencer View, Grad Village, Agate Apts etc.)

To report an outage, please use this Service Outage form.

*Network down emergency: A network problem affecting multiple campus users and/or portions of a building or larger.

For wired network requests for printers and/or copiers, visit the Office/Departmental Printing service.

How to Create a Ticket

To request support click Request Help (top right of the page) and provide the following information:

  • Title--short 2-3 word description of the request
  • Your affiliation (faculty/staff, student, or IT Staff)
  • The building where you want the networking
  • If you are a student, indicate network support outside Residence Hall or inside Residence Hall
    • Requests for support within Residence Halls will route to ResNet
To activate a network jack
  • Charging index
  • IP address of space
  • Building and room
  • Jack number
To move a network jack
  • Charging index
  • Jack number that is being moved
  • Room of the new jack
  • New jack number
To renumber a network device
  • Ethernet/Mac address
  • Desired host name
  • Building and room
To install new wiring
  • Index
  • Building and room
Problem with existing network
  • Building and room
  • Jack number
  • Ethernet/Mac address
  • Is the networking working for others around you?
  • Last time the network worked.

Availability and Access

Current UO affiliation

Network and phone wiring installation services allows UO faculty and staff to request that wiring for the wired network (i.e. Ethernet) and/or phone services be installed and provisioned where there is none available. A representative from the Information Service's wiring team will contact customers to schedule an on-site visit and provide a quote for the installation.

Maintenance for wired network typically occurs Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at UO Service Status page..

Phone and network wiring installation requests will be reviewed and customers will be provided a quote for one-time costs.

Network jack services:

  • Ethernet jack activation: $150 (one time)
  • Move an Ethernet jack: $50

Questions

If you have any additional questions view the Contact Technology Help page.

Aliases

ethernet, wired, jack

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Details

Service Offering Id: 378
Created
Tue 7/25/23 11:58 AM
Modified
Tue 5/14/24 3:04 PM