Use this service to request assistance with wired networking (also known as Ethernet). You can request help with the following and you can still submit a ticket if your issue isn't listed:
- Activate a network jack
- Move an active network connection to a different jack
- Renumber a networked device
- Problem with existing network
- Network support in Residence Buildings (UO owned dorms and apartments, including Spencer View, Grad Village, Agate Apts etc.)
To report an outage, please use this Service Outage form.
Note: To report a campus network down emergency* after hours: call (541) 346-1755 and leave a message for on call staff..
*Network down emergency: A network problem affecting multiple campus users and/or portions of a building or larger.
For wired network requests for printers and/or copiers, visit the Office/Departmental Printing service.
How to Create a Ticket
To request support click Request Help (top right of the page) and provide the following information:
- Title--short 2-3 word description of the request
- Your affiliation (faculty/staff, student, or IT Staff)
- The building where you want the networking
- If you are a student, indicate network support outside Residence Hall or inside Residence Hall
- Requests for support within Residence Halls will route to ResNet
| To activate a network jack |
- Charging index
- IP address of space
- Building and room
- Jack number
|
| To move a network jack |
- Charging index
- Jack number that is being moved
- Room of the new jack
- New jack number
|
| To renumber a network device |
- Ethernet/Mac address
- Desired host name
- Building and room
|
| Problem with existing network |
- Building and room
- Jack number
- Ethernet/Mac address
- Is the networking working for others around you?
- Last time the network worked.
|
Availability and Access
Current UO affiliation
Network and phone wiring installation services allows UO faculty and staff to request that wiring for the wired network (i.e. Ethernet) and/or phone services be installed and provisioned where there is none available. A representative from the Information Service's wiring team will contact customers to schedule an on-site visit and provide a quote for the installation.
Maintenance for wired network typically occurs Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at UO Service Status page..
Phone and network wiring installation requests will be reviewed and customers will be provided a quote for one-time costs.
Network jack services:
- Ethernet jack activation: $150 (one time)
- Move an Ethernet jack: $50
Questions
If you have any additional questions view the Contact Technology Help page.
Aliases
ethernet, wired, jack
[back to top]