Alternate Identification Request

University faculty, staff, and students use this service ONLY when directed by Information Services (IS) staff.

How to Submit a Ticket

To request support, click Submit Ticket (top right of the page) and provide the requested information.

1. What type of account do you need help with
   1. DuckID password reset
   2. Temporary Duo bypass code
   3. Only update Duck ID claiming/email address
2. Why do you need a temporary bypass code?
3. Did you get a new phone number?
4. UO Email
5. Is there a former name UO may have on file for you?
6. Date of birth
7. Phone number where you can be reached
8. What year were you born?
9. Are you a student?
   1. Most recent term of attendance
   2. How many credit hours are you currently registered for?
   3. Are/were you an Oregon resident for tuition purposes?
   4. Did you apply to the UO as a degree-seeking student?
      1. If yes, what was your intended major when you applied
   5. Which high school did you attend?
   6. Have you applied/did you apply to graduate with an undergraduate degree?
   7. Can you name any prior colleges you attended before UO?
10. Last four digits of the Social Security number

Availability and Access

You can expect a response to your request within 6 business hours.

If you have questions, contact the Technology Service Desk

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