Skip to main content
(opens in a new tab)
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
UO Service Portal
Sign In
Search
Home
Help for Students
Help for Faculty and Staff
Services
Knowledge Base
More Applications
Service Catalog
Infrastructure
Service Offerings
Data Center Help for Existing Non-UO Tenants
Data Center Help for Existing Non-UO Tenants
Show Help
For All Fields
Hide Help
For All Fields
This service is for public tenants not affiliated with the University of Oregon who need data center services and support.
Title
A short description to explain the nature of a ticket.
Company name
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check if you are the Primary Technical Contact designated by the Licensee Agreement
Check if you are the Primary Technical Contact designated by the Licensee Agreement
I am the Primary Technical Contact (PCT)
Note:
A Contracted Support Vendor (support technician i.e. Juniper, Cisco) visit must be reported within 48 hours retroactive of work performed. Addition and removal of equipment must be evaluated by DCO staff and submitted using the Tentant Equipment.xlsx form.
What do you need help with?
What do you need help with?
Submit new or revised equipment inventory
Reporting a Contracted Support Vendor visit
Other
What other type of request?
Visitor Name
Date and Time of Visit
(mm/dd/yyyy hh:mm AM/PM)
Visit Purpose
Do you want an In-Person Installation Review?
Do you want an In-Person Installation Review?
Schedule a review with the Data Center Operation staff
Note:
Final Inventory of tenant equipment must be submitted by the Primary Technical Contact. It should include row, cabinet, vertical unit, and equipment network name or model number as an identifier. If you forgot to download the template, Tenant Equipment.xlsx, this link will open a new tab so that you can download it and return to this form:
Service Portal
Upload Tenant Equipment File (if required)
File attachments associated with the ticket.
Browse...
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code