Getting Started with SnapComms

Overview

SnapComms is connected to the Everbridge application used by UOAlerts and Safety and Risk Services.

This article will guide you through the access prerequisites, installation, configuration processes for Windows and macOS computers and links to additional support.

Access prerequisites

Location

Due to the insufficient cellular network coverage in the Concordia neighborhood of Portland, SnapComms is available only at the UO Northeast Portland campus including the Ballmer Institute for Children's Behavioral Health.

Faculty and staff (managed computers)

The SnapComms software will be available on your computer if your computer is managed by the university. If your computer is not managed, please proceed to the Students (unmanaged computers) section below.

Students (unmanaged computers)

SnapComms is available for Windows through a downloadable installer or for macOS.

• Windows
• macOS

Direct installation process

Windows

For installation directly on the desktop,

1. Open File Explorer and select This PC.
2. Select Map network drive in the toolbar.
3. Select the Drive drop-down menu and choose a letter to assign to the server.
4. Fill in the Folder field with the hostname: is-pdx-print.uoregon.edu
5. Open the SnapComms installers folder and copy the SnapCommsApp (Windows).msi file to a desired location on your computer.
6. Double-click on the SnapComms App MSI file to start the installation. 
7. Follow the on-screen prompts to complete the installation.
   1. You may be prompted by User Access Control to confirm installation.

Once the installation is complete, proceed to the App configuration process for Windows.

macOS

1. Go to Finder, then select Go, then Connect to Server or ⌘-K
2. Enter smb://is-pdx-print.uoregon.edu
3. When prompted, sign-in with your Duck ID and password.
   1. Enter your Duck ID username into the Name field and your password in the Password field.
4. Upon sign-in, you'll be presented with the Setup share. Click OK.
5. In the Setup share, double-click the SnapComms installers folder and copy the SnapCommsApp (macOS).zip file to a desired location on your computer.
6. Double-click the ZIP file to a location where you would like to keep the file for future use. (We recommend going to Finder > Desktop for extractions)
   1. The ZIP file contains a file called SnapClient.pkg for installing and a file called Uninstall for uninstalling the app.
7. Double-click on the SnapClient.pkg file to start the installation.
8. Follow the on-screen prompts to complete the installation
   1. You may be prompted by User Access Control to confirm installation.

Upon completing the installation, proceed to the App configuration process for macOS.

App configuration

Windows

• The installer file accounts for the app configuration. Upon installation, SnapComms should be fully configured to receive alerts.
• If this is not your experience, please consult the Need Help? section below for assistance.

macOS

Open the SnapComms app from the Applications folder:

1. You will be asked for the Organization App Code. Enter UniversityofOregon
2. Enter your full UO email address, e.g., yourduckid@uoregon.edu
3. An email containing your verification code will be sent to your email address. It is valid for 30 minutes.
4. Enter the verification code to proceed.
5. Go into your computer's System Settings, select Privacy & Security, and find Screen Recordings
6. Select the + button on the bottom-right. This will require your computer's username and password.
7. Go to the Applications screen then select SnapComms.

Need Help?

• For more information and assistance, please submit a service request with the UO Portland service page
• You can also click or select the Request Help button in this article.