Managing External Contacts for Teams Calls
External contacts may be managed directly through Microsoft Teams. Anyone internal to the UO will already be searchable from the dial pad field and don't need to be added to your contacts. Like calendar events and meetings, contacts will sync between your UO email account and Teams.
To import your contacts via Outlook, you must have the Outlook application installed on your computer.
Note: For help importing your contacts without the Outlook application, please
contact the IT staff who support your unit.
To add a contact via Microsoft Teams, navigate to Calls and select Contacts from the options at the top.
Click Add contact and begin by entering the name of the contact. Teams will attempt to find that name in the directory. If the contact is external, you will receive a message that says We didn't find any matches.
Simply bypass this by clicking back into the dialog box and clicking Add.
Continue inputting contact details and click Add when complete.
Note: Contacts synced from your UOmail account must be managed from there. However, contacts added via Teams can be edited and/or deleted from Teams.
Block an Unwanted Call
Desktop or web application
Unwanted callers may be blocked from the Teams application. However, only external callers may be blocked. Internal contacts cannot be blocked.
- Locate the unwanted caller from History.
- Hover over an item in History and click the three-dot more options menu and select Block.
Mobile application
Go to the Calls tab, then select History. Once there, select the icon, then select Block contact from the list of options.
Add a Speed Dial
Callers and contacts can be added to speed dial from the three-dot more options menu next to each caller in History or next to each Contact.
Hover over a call from History and click the three-dot more options menu and select Add to speed dial.
A stored contact can also be added to speed dial by clicking the three-dot more options menu located to the right of any contact from the contacts list and selecting Add to speed dial.
Managing External Contacts for Teams Calls
External contacts may be managed directly through Microsoft Teams. Anyone internal to the UO will already be searchable from the dial pad field and don't need to be added to your contacts. Like calendar events and meetings, contacts will sync between your UO email account and Teams.
To import your contacts via Outlook, you must have the Outlook application installed on your computer.
Note: For help importing your contacts without the Outlook application, please
contact the IT staff who support your unit.
To add a contact via Microsoft Teams, navigate to Calls and select View Contacts from the options at the top-right corner.
Click Add contact and begin by entering the name of the contact. Teams will attempt to find that name in the directory. If the contact is external, you will receive a message that says We didn't find any matches. Simply bypass this by clicking back into the dialog box and clicking Add.
Continue inputting contact details and click Save.
Note: Contacts synced from your UOmail account must be managed from there. However, contacts added via Teams can be edited and/or deleted from Teams.
Block an Unwanted Call
Desktop or web application
Unwanted callers may be blocked from the Teams application. However, only external callers may be blocked. Internal contacts cannot be blocked.
- Locate the unwanted caller from History.
- Hover over an item in History and click the three-dot more options menu and select Block.
Mobile application
Go to the Calls tab, then select History. Once there, select the icon, then select Block contact from the list of options.
Add a Speed Dial
Callers and contacts can be added to speed dial from the three-dot more options menu next to each caller in History. Click the three-dot more options menu and select Add to speed dial.
