Question
How do I place a call on hold or transfer to another contact?
Information
Place a call on hold
From the navigation bar at the top, select Hold.
A resume button will appear in the control bar when you have placed a call on hold. Tap Resume to retrieve a call from hold.
Transfer
From the navigation bar at the top, select Transfer.
Search for the recipient by name (if they are internal) or dial a number to transfer the call to an external recipient.
Tap Transfer to send the call to an internal recipient via Teams.
Transfer to a recipient's voicemail or alternative phone number by clicking on the drop-down menu next to Transfer. Have the caller sent back if the transfer recipient is unavailable.
Note: This feature will be grayed out (not available) when the option to Ring back if there's no answer is enabled.
Consult then transfer
From the three-dot more options menu, select Consult then transfer.
- Search for the recipient by name (if they are internal} or dial a number to consult with an external recipient.
- If the recipient is internal, select Chat to start a chat with them.
- If an audio call is preferred, click the drop-down next to the Chat button to initiate a call instead.
- If the recipient is external, click Consult.
- A separate (chat or call} window will appear. Select the appropriate transfer option from the upper-right corner when your consultation is complete to transfer the call to the recipient via Teams.
- Access more phone numbers for an internal recipient by clicking on the drop-down next to transfer.
Links to Additional Content
For assistance, please submit a request ticket with Microsoft Teams Support or select the Request Help button on this page.