Using biometric verification with Duo Universal Prompt

Overview

Learn how to enable your device's biometric verification methods for Duo.

The following methods are compatible (select the method that applies to you):

• Touch ID and Face ID
• Windows Hello
• Android Biometrics

Limitation of Biometric Methods

Biometric verification only works for logging in to services on the device with the biometric feature.

For example, enabling Face ID on your iPhone wouldn't allow access to a Duo-protected service on a MacBook Pro laptop. Instead, you would need to use the Touch ID capability on your MacBook Pro or one of the other verification methods (Verified Push, passcode from the Duo Mobile app or token, etc.).

Touch ID and Face ID

Touch ID

In order to use Touch ID with Duo, make sure you have the following:

• A MacBook Pro, MacBook Air, or Magic Keyboard with a Touch ID button.
• A fingerprint enrolled in Touch ID (see how to do this at the Apple Support site).
• A supported browser: Safari or Chrome.
• iCloud Keychain sync enabled on all the Apple devices you will use with Duo and the passkey you will create during setup.

Touch your Mac's Touch ID sensor when prompted to log in to the application. If you aren't able to access the Touch ID sensor (such as when you close and dock your laptop), then you can choose to type in your Mac login password instead to verify.

If you need to cancel a Touch ID authentication in progress, click or tap the cancel option shown by your browser, outside of the Duo Universal Prompt.

Touch ID or Face ID on an iPhone or iPad

In order to use Touch ID or Face ID on an iPhone or iPad with Duo, make sure you have the following:

• An iPhone or iPad that supports Touch ID or Face ID.
• Face ID or Touch ID already set up on the iPhone or iPad. Learn how to set up Touch ID or set up Face ID at the Apple Support site.
• iCloud Keychain sync enabled on all the Apple devices you will use with Duo and the passkey you will create during setup.

Depending on the option your device supports, you'll either scan your face to use Face ID while logging in, or you'll scan your fingerprint instead to use Touch ID.

Windows Hello

In order to use Windows Hello with Duo, make sure you have the following:

• A device running Windows 10 or later.
• Windows Hello set up on the device for signing in with a PIN, fingerprint, or facial recognition. Learn how to set up Windows Hello at the Microsoft support site.
• A supported browser: Chrome, Edge, or Firefox.
  • Chrome Incognito and Edge InPrivate browsing won't work with Windows Hello, but will work with Security Keys.

Follow your device's prompt to enter your Windows Hello PIN, scan your fingerprint, or use facial recognition to log into Duo.

Android Biometrics

In order to use Android Biometrics with Duo, make sure you have the following:

• An Android device that supports biometrics, like fingerprint or face unlock.
• Facial or fingerprint unlock set up on that device. Go to Settings → Security to change your unlock settings.
  • For Google devices: Unlock your Pixel phone with your fingerprint and Unlock your Pixel phone with your face
  • For Samsung devices: Set up and use the fingerprint sensor on your Galaxy phone and Use Facial recognition security on your Galaxy phone
  • For other Android devices: Consult your device manufacturer's support site

Follow your device's prompt to scan your fingerprint or use facial recognition to log into Duo.