New Employees: How to Claim Your Duck ID Account

Overview

When you can claim your Duck ID will vary depending on your relationship with the University of Oregon.

Your Duck ID account username and password are the primary way you will log in to UO technology services such as email, Wi-Fi, department computers, and more. To start using your Duck ID, you first need to complete the account claim process.

Navigation

• When you can claim your Duck ID
• How to claim your Duck ID
• Begin using your new account
• Get Help

When you can claim your Duck ID 

When you'll be able to claim your Duck ID account is impacted by your relationship to UO.

• Staff and faculty positions hired through MyTrack (PageUp People):
  You'll be prompted to claim your Duck ID during the MyTrack onboarding process.
  • Special addendum for Tenure and Tenure Track Faculty only: You're eligible to claim a Duck ID once your contract is completed and entered. This is automatically available if you're within 90 days of your start date. If you need to claim earlier than 90 days before start, please contact the Technology Service Desk for assistance.
     
• Other affiliations hired outside of MyTrack:
  You'll be notified by your hiring department when you're able to claim.
  • Specific affiliations in this group include: Temporary Employees, Non-System Student Employees, Courtesy Appointment Holders, Campus Associates, and Trustees. For you to be eligible to claim, you must be within 90 days of your start date, and your employee record must have been made active in Banner (our system of record) at least one day prior.

How to claim your Duck ID 

To claim your Duck ID, you will need your UO ID number (starts with 95) and access to the email you used to apply. You can get your UO ID number from your department's Human Resources representative if needed.

1. Go to Duck ID Account Management.
2. Click Claim Your Duck ID.
3. Enter your UO ID Number (this is a nine digit number beginning with 95)
4. Go to the email address indicated to retrieve your PIN.
5. Enter PIN.
6. Click banner: Please review the university policy for acceptable use of computing systems.
7. Read and accept the Terms of Service.
8. Click banner: Please enroll security questions.
9. Complete four standard and two user defined questions.
   • Answers are not case-sensitive.
10. Click Update.
11. PLEASE WAIT A MOMENT.
12. You will see a pop-up window: Claim a Duck ID account.
13. Select a Duck ID from the drop down options.
    • The selected Duck ID will also be your email address.
    • If you have a reserved username, it will be the only username that appears. Please note that new reservations aren't available for claim until the following day.
      Note: If you don't like any of the available options, please work with your hiring department BEFORE claiming a Duck ID to see if alternatives are available. Once an account is claimed, the Duck ID cannot be changed solely for the preference of the new employee.
14. Click Next to continue.
15. Enter a password and confirm.
    • Requirements will turn green as they are met.
16. Click Submit.
17. You will see the message Your request was successfully submitted, then this enrollment task is complete.
18. You are done, and can log out.

Begin using your new account

• Your Duck ID account will begin working within a few minutes of claiming, although some key services may have minor activation delays.
• Your Duck ID account gives you access to many IT resources on campus. Here are some common available services.

Get Help 

For help with claiming your Duck ID, please contact the Technology Service Desk. 

To receive accommodations for using the Duck ID Account Management site, please contact the Technology Service Desk in person, by phone, or by chat.