Reserving a Duck ID for a New Employee

Overview

Departmental HR representatives can reserve a custom Duck ID username for new employees.

This functionality was previously provided through Banner form PWADUCK, but it was moved into Duck ID Account Management in May 2024.

Navigation

• Reserving a Duck ID
• Frequently Asked Questions
  • What if an employee doesn't come up in search?
  • What if an employee already has a reserved Duck ID?
  • What if an employee has already claimed their account?
  • Can I claim an employee's account on their behalf?
• Requesting Access
• Getting Help

Reserving a Duck ID

Part 1 - Checking the employee's Duck ID status

1. Log in to Duck ID Account Management
2. Under Other Users, click View and update profile
3. Search by 95# or full name
4. Click on the result you want to see, and review the following information on the profile:

• Duck ID: Shows the Duck ID currently in use. If it is blank, this person has not yet claimed their account.
• Reserved Duck ID: Shows the Duck ID currently reserved. If it is blank, no reservation exists.
• When both fields are blank, you'll be able to reserve a Duck ID.

Part 2 - Adding a new reservation

1. Scroll down to the Request section and click Insert reserved name
2. In the pop-up screen, type in the Duck ID username you want to reserve
   • Reserved username must:
     • start with a letter
     • be 3-8 characters
     • contain only letters and numbers
     • contain only a combination of their name (first, preferred first, middle, and last)
     • DO NOT use position-based names, nicknames, or any other names not based on the employee's name officially on file in Banner.
3. Click Next to check the availability of the username you entered
   • If you get the error "Profile ID already exists in the username lookup", that means it's already taken
   • Type in a new username and click Next again to check availability
4. When you've entered an available username, you will advance to the Review and Submit screen Warning! Submitting is final. 
   • PAUSE! This is your only chance to check for typos and spelling errors
   • Once you choose to submit, you will not be able to change the selected reserved username
5. When you are sure this is the name you want, click Submit

Frequently Asked Questions

What if an employee doesn't come up in search?

You may be trying too early. An employee only appears in search when two things are both true:

1. Their employee record was made active in Banner at least one day prior, and
2. They're already eligible to claim their Duck ID account based on their start date. More details by employee type are available at New Employees: How to Claim Your Duck ID Account.

If you think there's been an error with a specific employee, please submit a ticket at Campus Access & Support Request for assistance.

What if an employee already has a reserved Duck ID?

If an employee was part of the UO community in the past, their previous Duck ID will automatically be reserved for them. You will not be able to remove or change the reserved Duck ID for a returning person.

If there are circumstances that require a new Duck ID to be used, such as a legal name change, please submit a ticket at Campus Access & Support Request for assistance.

What if an employee has already claimed their account?

No action is required. Please note that once an account is claimed, the Duck ID cannot be changed solely for reasons of preference or position/affiliation change.

If there are circumstances that require a new Duck ID to be used, such as a legal name change, please submit a ticket at Campus Access & Support Request for assistance.

Can I claim an employee's account on their behalf?

No. The employee must claim the account themselves, using their personal recovery email address that was collected during the hiring process.

Requesting Access

To gain access to this functionality, departmental HR representatives must submit the FIS/HRIS/AR User Profile Form.

For questions about pending access requests, please contact Michael Walsh (mtwalsh@uoregon.edu, 6-1117) or Brian Strait (bstrait@uoregon.edu, 6-2387).

Getting Help

For all other questions about this process or an employee's Duck ID status, please submit a ticket at Campus Access & Support Request for assistance.