Troubleshooting the Remember Me feature

Introduction

One of Duo's features is a Remember me for 7 days option.

When using this feature, you won't be asked to two-step login again for 7 days in that browser on that device. This article covers some common pitfalls with this feature, and how to fix them.

Table of contents

• How to use the Remember Me feature
• The Remember Me box is grayed out, so I can't check it
• I'm checking the box, but it's not remembering me

Information

How to use the Remember Me feature

To use the Remember Me feature start by logging into the university service you want to remember your log-in.

1. When you see the authentication screen for the checkbox next to Remember me for 7 days.
2. Click in the checkbox so that it shows that it is selected.
   
3. Click the authentication method you prefer to use.

The Remember Me box is grayed out, so I can't check it

When setting up your two-step authentication device it is possible one of them may have been set as the default device. This means that each time you try to authenticate it will automatically send a push, call, or send a SMS to the device specified in the settings. This feature can be disabled in the My Devices & Settings menu option on the Duo prompt.

How to disable auto-push

1. Open your preferred browser on your desktop or laptop computer
2. Go to an incognito or private browsing window and log in to a Duo-protected service.
3. Select the My Settings & Devices option. You'll be asked to verify yourself with a second factor.
4. Along the bottom of the device list, you can change the When I log in: option to Ask me to choose an authentication method
   
5. Click Save to update your preference.

I'm checking the box, but it's not remembering me

The Remember Me feature requires the use of cookies to function. It uses a cookie in your browser to remember that you logged into the service. If you are checking the box for Remember Me but it is not working please check the following.

• Check to be sure that your browser is set to allow third-party cookies and that it is not set to delete your history and cookies every time you close the browser.
  • You can add an exception to your browser for ONLY the Duo service by following these instructions:
    • Can Duo's Remembered Devices feature work if third-party cookies are blocked? (from Duo Security)
• How to change cookie settings in your browser:
  • Chrome
  • Firefox
  • Safari

Need help?

Still not working? Contact your Department and Unit IT Support or the USS - Technology Service Desk.